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Here’s How Managed Security Services Works

Here’s How Managed Security Services Works

More and more organizations are investing their security budgets into managed security services. An evolving threat landscape requires skilled security talent and expertise yet there is a major imparity in finding qualified talent and a need to monitor and manage security events on a 24/7/365 basis. In this blog, we share how managed security services work as well as some key benefits of using a managed security service provider (MSSP).   

What is Managed Security Services? 

Managed security services include outsourced monitoring and management of your security systems and devices. An MSSP manages your Security Incident and Event Management (SIEM) tools, Intrusion Detection Systems/Intrusion Prevention Systems, firewalls, anti-virus, vulnerability and compliance management, and more. 

How Managed Security Services Works

Organizations use MSSPs to offload the tedious work of managing and monitoring hundreds if not thousands of security incidents and events a day. If your organization lacks in-house security resources, the expertise, or the time to monitor and manage your security environment continuously then managed security services is a beneficial choice. 

Fully- Managed vs. Co-Managed Security Services 

There are two types of managed security services: Fully-managed and Co-managed security services. 

Fully-Managed Services – the security services provider owns the security technologies and manages and monitors the security events generated from these tools and technologies. If your organization is budget conscious or if you don’t have internal resources to learn and manage an array of the latest technologies, then fully-managed security services are most likely a good fit. 

Co-Managed – If your organization owns an array of security technologies and is short on internal security resources required to manage these solutions on a 24x7x365 basis, then co-managed security services are beneficial. You can eventually bring the monitoring and management of technologies back in-house as your organization scales and you build a Security Operations Center (SOC).  

An MSSP can educate and inform you about each tool’s features, functionality, and set up the best configuration. In addition, co-managed security services allow your staff to focus on other strategic security projects and offload the intensive job of monitoring and managing events during non-business hours. Hence, why many MSSPs offer 24x7x365 coverage. 

Managed Security Services how it works

Threat Monitoring & Management 

Today’s security landscape requires continuous monitoring and investigation of threats. Security data is collected from a variety of sources, and an MSSP can use this to identify correlations in your security incidents, ultimately, pinpointing anomalies and malicious activity. 

A team of security analysts at an MSSP will evaluate your security data and determine if these incidents should be turned into security events with alerts.  If so, tickets are opened and notifications performed per a collection of escalation profiles, which set a priority and notify appropriately, forming an incident response playbook for your organization. 

A managed security services provider should also have security analysts trained to threat hunt. According to Carbon Black, a leading provider of Next-Gen Endpoint Protection, threat hunting is: 

“The active pursuit of abnormal activity on servers and endpoints that may be signs of compromise.” 

A common approach for many organizations with in-house security teams is to simply wait for an alert. With threat hunting, the security provider actively looks for network activity, Indicators of Compromise, and unusual endpoint activity. The analysts at the MSSP will not wait for alerts or security incidents but rather proactively look for anomalies and malicious activities. 

Incident Response and Event Investigation 

Managed Security Services find out how it works

Once a security alert is created, the MSSP team will work on remediating the incident. Your internal team may be overwhelmed with other essential security tasks. Offloading incident response to a provider allows your organization to accelerate handling incidents that before could require multiple shifts or even days to fix. 

Consider the time it may take to patch software, push out new AV signatures, investigate all aspects of the security event, and communicate a security breach to your employees and customers (if necessary). A third tier IR team can contain threats and minimize the duration and impact of a security incident by employing a team of skilled analysts that have worked on multiple customer environments. 

Security Intelligence 

Security intelligence can come from open and private sources and helps an organization improve its detection and response activities. If your organization is unable to dedicate full-time staff to threat intelligence gathering, then managed security services is beneficial. 

A leading MSSP can offer relevant threat intelligence for enabling security technologies, monitoring and reporting to your organization. Threat Intelligence provides the security team the insights needed to proactively hunt threats.  

For small to large organizations, the benefit of threat intelligence from an MSSP is that it’s based on a wide variety of scenarios across its entire client base, to have it analyzed by knowledgeable security specialists that can determine how it may impact your organization in the short term and long-term. 

Also, with a full array of security technologies and clients in-house, the managed security provider offers your organization insights into global threats in real-time. An MSSP gives your organization an advantage when defending against zero-day threats, new vulnerabilities, and ransomware that can easily evade detection. 

Perhaps this year you might consider fully-managed or co-managed security services and offload your strenuous workload of security tasks to an MSSP. 

Did you enjoy this blog article? Comment below with your feedback, or feel free to contact us to learn more about our IT solutions. 

Cyber101 Managed SIEM vs. Managed Security Service Providers

Cyber101: Managed SIEM vs. Managed Security Service Providers

What is the difference between Managed SIEM and Managed Security Service Provider?

A reader recently asked “What’s the difference between a Managed SIEM Service and a Managed Security Service Provider?” . It’s a question that doesn’t get asked often enough, and the differences can range from “pretty big” to “insanely different.”  Let’s dive a bit deeper and see what sets these two types of services apart: 

Security Information and Event Management (SIEM) systems are designed to collect and analyze security and other logs from networking devices (like firewalls) as well as servers, appliances, VM’s and other infrastructure.  In many cases they can also report on whatever they find.  While a SIEM is an invaluable tool to have as part of your security protocols, they can be difficult to manage and require specialized training to use effectively. 

Managed SIEM vs. Managed Security Service Providers

A Managed SIEM Service (MSS) is a company that does what it says on the tin.  They coordinate the collection of logs into the SIEM and handle data integrity, storage, and reporting operations.  However, it’s important to note that how much of each of those a particular MSS does can vary wildly.  Some simply coordinate gathering the logs and managing the actual SIEM platform itself; reporting on the raw data but not giving insight into what it means.   

Others handle storage and data management, but expect that the customer has one or more employees who will run reports and keep an eye on what’s actually going on.  Still others may do analysis, but report on all anomalies they find – including those that aren’t actual threats.  If your organization has cybersecurity personnel on the payroll, this service can be added into your overall security program, but probably isn’t sufficient to be a security program on its own. 

Managed SIEM: Centralized or Individual?

Managed SIEM Service providers may manage a centralized SIEM for multiple customers, or may set up and manage individual SIEM platforms for each customer.  Both methods are valid, so long as proper multi-tenancy restrictions are put in place so that customer data does not mix; and typically both types of solution sets can get the MSS job done. 

MSSP Solutions That Stand Out

Managed Security Service Providers

A Managed Security Services Provider (MSSP) will do what an MSS does as part of their package of services, but most often goes beyond that by a good measure.  MSSP will analyze the data that the logs represent to look for anomalies that may or may not be threats.  They will then analyze those anomalies to determine if a threat exists, and what impact that threat could have on the customer’s data and systems.  MSSP also has established methodologies to notify the customer of actual threats, and typically will also provide remediation guidance to help fix whatever security issues led to that threat event. 

Added to this, the majority of MSSP’s offer extended services – either as part of the base service or as add-ons purchased as bundles or a-la-carte.  For example, MSSP’s offer endpoint protection (anti-malware, Data Loss Prevention systems, etc.), email protection to stop phishing attacks and email fraud, vulnerability scanning to identify potential security issues before they become actual security issues, etc.   

MSSP Keeps You Informed On Regular Basis

MSS Providers

Since the MSSP handles so many of the individual security concerns of a customer, they also routinely set up regular briefings or meetings to relay new information to the customer and gather information about changes (upcoming or already in-place) to infrastructure, applications, etc.  This allows the MSSP’s services to best suit the changing reality of the IT landscape as more core applications move to Software as a Service, new technologies for networking are brought into play, etc.  

All of these services go beyond what would be expected of an MSS provider because they involve more than just the SIEM and the reports a SIEM can produce.  They require analysts to differentiate between anomalies that are benign and threats that need to be addressed.  These analysts are also trained in determining how significant a threat is in order to advise remediation over time or immediately.   

MSSP is also maintaining threat intelligence services to know what threats are out there, which are seeing growth and which are the most dangerous, and which are most likely to impact their customers at any given point in time.  And, of course, systems that handle vulnerability scanning, email, and endpoint protection are totally outside the scope of a SIEM, and wouldn’t be expected of an MSS; but are standard offerings for an MSSP. 

Conclusion

In short, an MSSP will offer MSS as part of their overall service packages, but typically an MSSP will go far beyond just managing the SIEM for a customer.  Which is the best fit for you depends on what IT and Cybersecurity talent you have on staff, if they can be used 24/7, and what hardware and/or software you have or are willing to acquire and manage from a security perspective.  You also need to know if you have the skill-set and tools to go beyond what a SIEM can offer.  If any of those points aren’t already part of your organization, then an MSSP is the way to go as they can supplement your staff, work with your IT partners, typically offer 24/7 services, and bring all the tools and skills required with them.

If you are looking for best IT solutions for your company, be free to contact us at Demakis Technologies.

Why Is Using An MSP Crucial For Business Growth

Why Is Using An MSP Crucial For Business Growth?

How To Select The Most Effective MSP 

MSP stands for ‘Managed Services Provider’. IT companies provide your business with various types of services that involve maintenance, restoration, issue prevention, protection of data, and knowledge that will help the growth of your company. Today, we’ll be learning more about MSP Managed Services Providerby answering several frequently asked questions.  

MSP Managed Services Provider Business

Why use an MSP Managed Services Provider?  

The most frequently asked question by people in business is “Why use an MSP?”. An MSP allows companies to focus on the expansion of their business while leaving the IT Systems to the IT professionals.  

Benefits

MSP benefits the business industry in many ways and when the collaboration is completed perfectly by managing all the risks, then it can be beneficial in every way. 

Some ways MSP benefits the business industry are:  

1. It saves a ton of cash! 
2. Program visibility is enhanced accurately.  
3. Analysis and data management keep your data secure.  
4. Advancement and implementation of the most recent technologies gives you a competitive edge. 

5. Scalability allows your IT infrastructure to easily adapt to your growing business. 

Now that you’re aware of all the benefits MSP offers, you’re probably asking, “How to pick out the simplest MSP?”.  To get this answer, you will need to inquire if the MSP provides the following:

MSP Managed Services Provider Business Growth
  1. 24/7, 365 remote management and monitoring system.  
  2. Remote and on-site support.  
  3. Cybersecurity solutions.  
  4. Checklist for managed IT services.  
  5. Efficiency   
  6. Helpdesk 

Assist 

MSP Assist could be a reliable, scalable, and technically superb team that gives support to the IT technical team on the company’s support requests.  

Streamlined

Streamlined efficiency in business means to make fewer errors and have less delays. Business processes are done daily but every company likely faces problems like stressed colleagues, unhappy customers, or missed deadlines, etc. Streamlined efficiency contains solutions to those problems. 

Vertical Strategy

Using An MSP Managed Services Provider Crucial For Business Growth

Vertical Strategy may be a competitive integration by which a corporation takes complete control over one or more stages of the companies’ production and distribution. Vertical strategies always choose to take full control over the provision of raw materials and even its distribution. 

Trusted Advisor 

Trusted advisor network (TAN) are a regional group of individuals who are dedicated to collaborative networking and work for business owners and c- level executives. Trusted advisor network’s members meet regularly for the expansion of business and to create trust. 

MSP Managed Services Provider Security

MSP’s Military Intelligence Section 5s is important alongside managing risks and IT programs because threats are constantly changing and adapting and you need an ideal security partner like MSP’s security service to protect your business.  

Non-PC System 

All computer system’s software needs specific forms of hardware to work; those prerequisites are called non-pc requirements.  

Cyber Insurance

Within the cyber world, compliance refers to a program that helps manage risks and protect information. Cyber insurance is  insurance that covers loss of data as a result of a cyber breach or attack.  

Conclusion

Today, we discussed how MSP can improve the business industry and make it easier and more efficient. We provided answers to questions like “Why use an MSP Managed Services Provider?” or “What are the advantages of using an MSP?”.  We also learned how important MSP security services are. If you’d like to learn more about how MSP can help your business grow, contact us here at Demakis Technologies.

If you’re interested to learn more about how Demakis Technologies can help streamline your business’s IT, contact us

Why Leaders Need To Focus On Operational Excellence

Why Leaders Need to Focus on Operational Excellence

How to Achieve Operational Excellence

Operational excellence is when one business uses business strategies more effectively than their competitors. Excellence is based on results that show their brand is superior. Today, we’re going to learn about it, how to drive operational excellence, its planning, and more.

Operational Excellence

Leaders Need To Focus On Operational Excellence

You need to work towards operational excellence in order to make your business successful.

The principles that drive operational excellence are:

Respect For Every Individual

Every individual working in a business must be respected equally. It is crucial to respect every member because it will raise morale and bring out the best in them.

Inspire

Good leaders inspire, rather than demand.  Being a good leader means serving as part of the team, helping them execute tasks by facilitating the process.  Establishing a warm and welcoming work environment will be much more productive for your business than micromanaging and trying to constantly be in control.

Seek Perfection

Only in the pursuit of perfection, you can achieve improvement. Conformity only results in mediocrity.  If you strive for perfection, your products will also be at a higher standard, hence promoting your business.

Embrace Scientific Thinking

Scientific thinking will lead to new experiments and discoveries that may be beneficial for the business. You can come up with new strategies and work ethics that may be beneficial to your business.

Focus on the Process

Focusing on processes will help you identify errors so you can improve them. Finding errors and eliminating them is the key to success. It will help you run your business flawlessly. 

Following these principles will drive you towards excellence.

How to display excellence?

Leaders Operational Excellence

Displaying excellence is an overall reflection of how you work.  A few tips to display excellence are:

  1. Have a hunger for excellence
  2. Benchmark against the best
  3. Believe that you can do it
  4. Build a strategy and a plan
  5. Learn from the best
  6. Do not limit yourself
  7. Work hard to achieve excellence
  8. Focus
  9. Be adaptable to changes
  10. Never give up!

Excellence in The Workplace

When the workplace conditions have exceeded the normal standards of expectations it has achieved excellence in the workplace. It is the dream of every business to achieve excellence in the workplace. Excellence in your workplace will directly mean excellence in your products which will benefit your business. Though not easy, it is achievable by following the principles of operational excellence.

Pillars of Operational Excellence

There are certain foundations that need to be laid in order to achieve excellence. These are referred to as the pillars of operational excellence, and they are:

1. Organizational Alignment

  • vision
  • mission
  • organizational structure
  • roles and responsibilities
  • engagement

2. Asset Reliability

  • design for reliability
  • life cycle management
  • RAM modeling
  • parts management
  •  reinvestment

3. Regulations

  • safety
  •  PSM
  •  management of change
  •  environment
  •  validation

4. Manufacturing

  • lean manufacturing
  • product quality
  • yield rate
  • fixed/variable cost
  • operating procedures

5. Energy

  • energy efficiency
  • utility efficiency
  • process optimization
  •  water and waste minimization

Source {North American Association for Environmental Education ( NAAEE )}

Operational Excellence Goals

Focus On Operational Excellence

While striving for operational excellence there are certain parts of your business that are critical to maintain so you have a clearer vision of what you want to create.

Those parts are:

  1. Financial
  2. Operational
  3. Cultural/Workforce

Conclusion

Striving for excellence will drive you towards success in your business. If you don’t work towards excellence it will hinder your ability to work through opposition when it comes. If you follow the tips mentioned on operational excellence, and what drives operational excellence, you’re on the right track to reach it!

If you’re interested to learn more about how Demakis Technologies can help streamline your business’s IT, contact us