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Avoid These 7 Common Mistakes When Using Managed IT Services

Managed IT Services

When searching for managed IT services, it’s easy to make a mistake and hire the wrong company. 

So with this post, we want to help you. 

Here are the most common mistakes you’ll want to avoid when outsourcing your operations to a third-party IT provider:

Let’s begin!

#1 Poor Selection Processes

outsourced it services

With the global market at their fingertips, companies can easily become overwhelmed with the variety of options when it comes to choosing their managed IT provider.

In order to make the right choice, you need to take into consideration different financial, company culture, technical specs, and communication. 

Try to learn as much as you can about the team you are looking to hire. 

Some of the questions that can help you make a smart decision are:

  • Do they have the resources required for the project?
  • Did they work with businesses of similar size before?
  • Do they have a stable business themselves?

Not being selective enough can lead to problematic partnerships and low performance.

#2 Focusing on the Cost

Many companies still see outsourcing as a way to cut their labor expenses. 

Although outsourcing can turn out to be cost-effective, choosing the team primarily based on their cost can lead to lower quality of work. 

Make sure you estimate the value and the quality you will receive in the process. 

cost managed it support company

Focus on different qualitative factors such as proven experience in your industry, innovation capabilities, advanced technologies they use, quality of customer service, etc.

Paying a bit more for a team that brings more knowledge and experience to the table can come with invaluable returns. 

#3 Hiring Based on Technical Skills Only

Although technical skills are the central criteria when choosing the team for managed IT solutions, there are other factors you should consider such as personality traits, cultural differences, processes they use, and more.

A lot of success of the outsourced operations lies in effective communication. 

The new team must be able to present and discuss their ideas, report problems, give feedback, etc. 

Team members from both sides need to communicate frequently in order to maintain high productivity and stay on track with long-term goals.

#4 Poor Operations Management

When outsourcing certain operations, the idea is not that IT managed service providers should take over the business and make key decisions. 

Instead, they are supposed to complement your organization by helping you improve productivity and efficiency. 

it management business consulting

The best way to make sure that the outsourced tasks are in line with the company’s overall goals is to hire knowledgeable managers who will help streamline the workflow.

Companies also need to be prepared to provide security training for their employees, enforce IT policies, and make sure IT best practices are implemented, 

#5 Hiding Vital Information

Access to relevant information is one of the prerequisites for successful outsourcing. 

Sometimes companies fear for their sensitive data and fail to provide managed teams with essential information, which leads to lower efficiency. 

Having appropriate Intellectual Property mechanisms and data protection procedures in places will allow you to be transparent and able to share data crucial for each project 

Although this might increase the cost of the outsourcing procedures, it will bring value by providing smoother and faster operations. 

#6 Not Specifying the Terms of Work

The contract between your company and the managed service provider should define the terms of collaboration. 

it management consulting

The company’s decision-makers must make sure that the terms are clear and well-explained, covering different points such as: 

  • Scope of work 
  • Budgeting
  • Communication
  • Feedback channels for potential issues 

If the managed IT services consulting team will be exposed to the company’s sensitive data, you should include an NDA clause in the agreement. 

#7 Seeing Outsourced Teams as Vendors

When you hire a managed IT support company, you should see them as new internal team members. 

They should be expected to provide the same standard of professionalism and dedication as your employees.

The more you treat them as internal resources, the more open they will be to express new ideas and contribute to the overall progress of the company. 

Seeing outsourced teams as one-time vendors or distant service providers creates a gap in your workflow that prevents you from reaping the full benefits of such collaboration.

If you’d like to know more about the managed services that we provide, please CONTACT US.

Our team will be more than happy to schedule a meeting with you, and answer any questions that you may have.
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