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Category Archives: Tech Trends

RPA Robotic Process Automation

RPA: The Holy Grail of Process Improvement

Is Robotic Process Automation (RPA) the holy grail of process improvement in business and technology? We believe it is.

So in this post, we’ll explain:

  • What does it mean?
  • How does it work?
  • The benefits of the robotic process.
  • And how it can end repetitive tasks in business.

So if your goal is to make digital transformation a reality, you’ll love this article. Let’s begin.

What Is Robotic Process Automation (RPA)?

Robotic process automation (RPA) is a digital technology that deploys software robots to simulate human interactions with digital systems and handle repetitive tasks in the workflow.

Just like people, software robots (or bots) can complete a wide range of menial actions like navigating systems, inputting or extracting data, and performing a variety of other rule-based actions.

How Does Robotic Process Automation Work?

RPA systems leverage new technology like artificial intelligence (AI) and machine learning to automate repetitive tasks. 

Instead of following a list of actions like other workflow automation tools, RPA robots watch users perform them in the graphical user interface (GUI).

This enables them to learn the steps users take to complete these tasks, which the robots can then repeat directly in the GUI instead of the user.

The Benefits of Robotic Process Automation

The biggest benefit of robotic process automation is that it replaces human users from doing menial and repetitive tasks.

Robotic Process Automation benefits businesses because it can complete these tasks faster, more consistently, and with fewer errors than people.

In turn, this streamlines the workflow and gives human employees more time to focus on activities that require skill, experience, or creativity.

This makes the organization more agile, responsive, and more profitable, as they reduce the cost of repetitive tasks. 

Another benefit of RPA is that it’s a noninvasive way of automating workflow to accelerate the digital transformation of an organization.

This makes the RPA systems ideal for automating legacy systems that don’t have modern software capabilities like APIs, virtual desktop infrastructures (VDIs), cloud computing, or access to the latest database.

Examples of RPA Benefits

Robotic process automation benefits include these 8 things:

#1 Accelerated Digital Transformation

According to a survey, 63% of executive-level professionals agree that RPA is a key ingredient of the digital transformation in their company. 

#2 Major Cost-Saving Opportunities

Many companies across industries (including finance, technology, and investment banking) report that RPA has induced substantial improvement in their business metrics.

#3 Greater Resilience to Disruption

During the high demand caused by COVID-19 in 2020, RPA robots have helped businesses boost output and match workload peaks. 

#4 Higher Accuracy

According to this report by Forrester on the impact of RPA on employee experience, 57% of people said that RPA significantly reduces manual errors in the workplace.

#5 Improved Compliance

In 2018, a report stated that 92% of users had met or exceeded expectations because of RPA.

#6 Greater Productivity in the Workplace

In a global survey, 68% of workers agree how automation improves consistency and makes them more productive at the office.

#7 More Value from the Workforce

Around 60% of C-level executives agreed that Robotic Process Automation enabled their teams to focus on goal-oriented tasks vital for the strategic development of their organizations.

#8 Higher Employee Satisfaction

Another 57% of executives said that RPA raised the engagement of their employees and improved their happiness in the workplace.

How Much Does RPA Cost?

To be clear: the price of a robotic process automation solution depends on several factors. 

Among them, the most important ones include the number of RPA robots and the software components involved in their deployment. 

On average, the cost of an RPA bot is between $5,000 and $15,000 (depending on the developer and/or provider).

Take Steps to Automate a Manual Process

So, is RPA the holy grail of process automation and business improvement?

YES!

We believe it is.

That’s why we can support you in your efforts to reduce the cost of repetitive tasks.

Demakis Technologies offers a wide variety of services like managed services and helpdesk that can help you create a stable tech infrastructure built around your needs.
Please CONTACT US to find out how we can implement process automation services into your business.

Intelligent Process Automation

The Challenges of Intelligent Process Automation (IPA)

This article explores intelligent process automation (IPA) and the challenges organizations face when adopting this business strategy.

Specifically, we’ll explore:

  • What IPA is
  • Five key IPA technologies
  • Their benefits
  • The challenges of integrating IPA

So if you want to learn more about IPA before you integrate it with your business operations, you’ll enjoy this article.

Let’s get started.

What Is Intelligent Process Automation?

Intelligent Process Automation (IPA) is a suite of business-process improvements and emerging technologies that use next-generation tools to redesign core processes and digitally transform the organization.

Technically, it “takes the robot out of the human” by using IPA technology to eliminate repetitive tasks from business operations.

As a result, intelligence automation can simplify interactions, raise efficiency, reduce risk, and speed up processes, and in doing so, fundamentally improve customer journeys.

Intelligent Automation Technologies

automation pros and cons

At its full extent, IPA technology incorporates five core tech solutions:

#1 Robotic Process Automation (RPA)

RPA intelligent automation is a software solution that automates routine and menial tasks such as automated document processing or data analysis and extraction. 

The software is extremely customizable and rule-based which means companies can use it for performing calculations, reporting, documentation, and file checking typically used in accounting, IT, and finance.

#2 Smart Workflow

Smart workflow tools are process-management software solutions that typically control RPAs and integrate how organizations integrate task hand-offs performed by human workers and machines, as well as how these tasks are tracked in real-time.

#3 Machine Learning Analytics

Machine learning analytics are advanced machine learning algorithms that locate patterns in structured data. There are two types of algorithms: “supervised” and “unsupervised”.

Supervised algorithms use the input and output of data to learn from it, before inputting new data to make predictions.

Unsupervised algorithms process structured data to recognize patterns in it, and provide insights based on those observations.

Machine learning analytics are typically used to find insights into opportunities that improve compliance, competitiveness, and cost-efficiency.

#4 Natural-Language Generation (NLG)

NLG software solutions streamline interactions and communication between people and machines by translating data observations into natural language. NLG engines analyze human speech, and based on that data complete automated document processing and reporting. 

Simply put, companies can use NLG engines to fill out documents and reports based on structured data.

#5 Cognitive Agents

Cognitive agents are virtual workforce machines (or “agents”) that use NLGs to perform tasks, communicate with humans, learn from data, and use “emotion detection” to make decisions of their own. 

Businesses use cognitive agents to support customers and employees either over the phone using voice generators or via chat through text NLG engines.

Benefits of Process Automation

it process automation examples

There are both pros and cons of automation in the workplace and its general adoption in business. 

But, for the most part, IPA is beneficial for business as it takes over menial tasks so that the human workforce can focus their time, energy, and attention on more important areas, such as delighting customers or generating more business for the company.

Even though there are multiple benefits from adopting just one of the IPA technologies that we’ve mentioned, incorporating all five can help your company produce the fastest results and the biggest wins in terms of ROI.

This means there are significant perks of having an automated online application, such as:

  • Rightsizing the workforce
  • Reducing payroll and labor costs
  • Overcoming the in-house skill gap
  • Raising operational cost-effectiveness
  • Processing large volumes of data
  • Achieving greater speed and accuracy

To do this, you’ll have to overcome some of the negatives of automation, because that’s where the real challenges of IPA occur:

Automation Disadvantages

Intelligent Process Automation IPA

Although implementing IPA solutions represents a considerable transformation of work, it’s not a substantial investment.

The biggest cons of automation come from its implementation and the digital transformation that ensues.

Some of the most common challenges of integrating IPA in business includes:

  • The lack of skilled manpower to implement IPA
  • Difficult retraining and re-skilling of staff to use IPA technology
  • Integrating IPA technology with legacy software solutions
  • Resistance from human workers who fear rightsizing and lay-offs
  • Lack of cybersecurity in dealing with threats from hackers

As it turns out, the those who stand to benefit the most, the human workforce, are often the main cause of these challenges.

What’s even more ironic is that intelligent automation could be the solution to many of these challenges.

That’s why many businesses that want to adopt intelligent process automation tend to rely on external partners that are experts in the field and provide managed services.

And if you’re one of them, we can help you. 

Demakis Technologies offers a plethora of services and solutions that can help you digitally transform your business.

We provide a complete IT service list that includes: 

CONTACT US today to get in touch with one of our IT professionals who can help you get started on the road to process automation.

Tactile VR

The Newest VR Interface: Tactile VR

In this post, we’ll discuss the newest virtual reality (VR) interface called tactile VR.

We’ll explain what it is, how it works, and the foundations on which it’s being developed.

So if you want to get a better understanding of this new innovative VR technology, you’ll enjoy this article.

Let’s begin.

What Is Tactile VR?

Tactile VR is a new form of virtual architecture. Like all VR, it’s a digital simulation built on VR technology. It creates a completely interactive, multi-sensory virtual experience based on sound, sight, and touch.

This makes the digital information that users see and hear seem touchable to them, as well.

How Does Tactile VR Work?

To achieve this level of immersion, full sensory VR is built on old and new technology. 

Tactile VR relies on a virtual reality headset and kinetic elements contained in a physical setting or clothing.

An example of this is a haptic digital architectural environment, as well as various virtual reality bodysuits and gloves.

The kinetic elements within these components rouse the human body through various stimulants so that it perceives artificial stimulation as the sense of touch.

Along with the digital information users receive from the VR headset, this haptic tactile technology is what you experience as tactile VR.

But to truly understand how tactile VR technology works, we need to explain haptics and haptic technology.

What Is Haptic Touch Tactile Sense?

Haptics is a branch of science that studies the sense of touch and the way humans and animals use tactile stimulation as a form of non-verbal communication.

The word itself comes from the Greek word ἁπτικός (haptikos), which means: “tactile, pertaining to the sense of touch”.

What Is Haptic Technology?

Haptic technology (kinaesthetic communication or 3D touch) is a technology that’s designed to simulate the experience of touch. Haptic devices may contain tactile sensors and kinetic components that exert a number of various artificial stimulations on the user.

But what are these stimulants? 

And…

What Makes Someone Touchable?

The human body, skin, and nervous system sense a variety of stimulants.

According to scientists, human beings can distinguish between three sensory systems:

  • Cutaneous receptors (sensing through the skin)
  • Kinaesthetic (sensing self-motion and body position)
  • Haptic (a tactile exploration of the surface of things)

The combination of your cutaneous and kinaesthetic sense is your tactile perception, while haptic touch is active sensing used for non-verbal communication and object recognition.

The Implementation of Haptic Technology

As we’ve mentioned, haptic technology depends a lot on the artificial sensations haptic devices use to stimulate the user.

It stands to reason then, that virtual reality touch sense depends on all three sensory systems of the human body.

And there are four ways you can implement these senses in haptic technology:

Vibration

Vibration as physical contact is one of the most common ways electronic devices generate haptic feedback. Two of the most common types of this kind of artificial stimulations are:

Eccentric Rotating Mass (ERM) – unbalancing weight through shaking

Linear Resonant Actuator (LRA) – translating AC electrical signals into motion

Force Feedback

Is weight a tactile feeling? Is movement?

Some haptic technology devices exert force to manipulate the user’s sense of touch. The forces involved depend on the sensory system they rely on to achieve this.

On the one hand, devices that use kinaesthetic are typically passive environments. Think 5D movie theaters or flight simulators. 

These haptic technologies manipulate the surroundings of the user according to the digital information he receives through the headset.

On the other hand, devices that exert force feedback can also rely on haptics to manipulate an item held by the user and simulate objects, textures, momentum, and even the physical presence of objects in a virtual setting.

Temperature Sensation

Humans detect temperature as a cutaneous sense. In fact, we can detect a thermal sensation that ranges from noxious cold (< 8°C/46.4°F) to noxious heat (> 52°C/125.6°F).

According to researchers:

“This broad spectrum suggests the existence of temperature sensors with distinct thermal sensitivities.”

To rouse these sensitivities, some haptic devices use Infrared Radiation (IR). But how does IR use haptic sensing?

Some bodysuits create virtual reality touch sense through tiny sensors that emit IR. As they light up, they heat (or cool) the surface of the body and the user experiences that change in temperature as the result of his virtual surroundings.

Full Immersion VR: The Final Frontier

As virtual reality gains popularity, it’s easy to see that tactile VR is the next frontier for the virtual experience.

Although there’s a long way to go, in the future, we may see the application of tactile VR evolve beyond VR player bio haptics (feeling explosions and bullet impacts in games). 

Innovations such as a full interface touch or touching over the Internet at long distances may become a virtual reality all of us will experience in our lifetimes.

But until then, we suggest that you stay up to date.

How?

Read the latest news, insights, and tips from the world of technology on the Demakis Technologies blog.

Virtual Reality in Business

Virtual Reality in Business

This is a quick guide to virtual reality (VR) in business.

In this new guide, we’ll address key topics such as:

  • The advantages of using virtual reality for business
  • The industries where VR is making the biggest leaps
  • The innovative applications that leverage VR technology

So if you’re looking to make VR part of your business operations, this guide is for you.

Let’s begin.

Virtual Reality in Business in 2021

Virtual Reality in Business 2021

Virtual reality isn’t a new concept. But over the last few years, it seems to have taken off, finally managing to cross over into the realm of practical application.

In fact, many experts see VR as the future of work. 

Still, for such a promising technology, it isn’t featured on the prestigious Gartner Hype Cycle.

Why is that?

The reason behind its disappearance of VR technology has to do with the emergence of new VR business applications.

As soon as it was dropped by Gartner (after passing their Slope of Enlightenment), two new technologies emerged:

  • Augmented Reality
  • Mixed Reality

Both of these new fields of technology are based on VR. 

At the same time, the development of VR also depends on other tech innovations such as:

  • Computer graphics
  • Rendering technology
  • Computer processors
  • Display technology
  • Cloud computing
  • 5G

In fact, VR is still evolving.

So, while most of us witness its development as head-mounted displays, VR engineering isn’t just a headset.

Business Application of VR

virtual reality advantages in business

VR technology is the future of work. So in this part of the article, we’ll show four innovative applications of VR technology in business in 2021.

Let’s take a look:

#1 Commercial VR Systems (for e-Commerce)

It’s safe to say that e-commerce has risen leaps and bounds in the past several years. Some of it has to do with Amazon, and a lot has to do with COVID-19.

Amazon had changed online shopping with its fast fulfillment options like same-day delivery,  which according to McKinsey:

“It integrates the convenience of online retail with the immediacy of brick and mortar stores.”

And as technology like delivery management software helps businesses achieve these new tasks, VR technology may help them personalize the shopping experience.

Virtual stores, for example, are already emerging. IKEA’s Reality Kitchen Experience allows people to explore the offer in the store and inspect products via VR headsets before check out.

This kind of virtual online shopping could extend to car showrooms and real estate, while companies could analyze the heat maps of the VR experience to find patterns and improve the offer and their display in the virtual store.

#2 VR for Engineering and Manufacturing

Companies that use virtual reality for engineering are combining it with 3D-model visualization to come up with prototypes that are much more cost-effective. 

Because these models are digital, the product developers can use integrated analytics systems to get a better understanding of the project. 

Developers can use VR models to search for design flaws and modify the design before it moves to the production floor.

For example, Airbus is using VR technology to improve its aircraft design. Inside the planes, the company is using VR to check passengers’ in-flight experience, while on the plane exterior it’s testing aerodynamics without the use of wind tunnels and other expensive equipment.

#3 VR Technology in Work Environments

As COVID-19 continues to disrupt how companies conduct business, one area in which you may see the adoption of VR technology soon is in the workspace.

For example, remote jobs may start depending on virtual communication and collaboration. Teams could use the technology to attend virtual meetings without the need for commuting or physical contact.

Beyond the coronavirus pandemic, this kind of use of VR could benefit companies that rely on managed IT services to streamline how they do business with their providers.

business applications Virtual Reality

#4 Using VR for Practical Training Applications

VR could also help certain professionals perform tasks in a virtual environment that would typically require physical interaction. Specifically, this could primarily be used for practical training.

Both civil and military pilots have for years now been using flight simulators to learn how to fly. But as VR technology progresses, they may not even need the flight simulator machines anymore.

Instead, they could simply step inside a virtual cockpit and simulate flight controls to learn the fundamentals of flight.

This kind of use of VR in the workplace may transfer to everyday jobs, as well. 

Sales associates, for example, could practice their persuasion techniques and sales pitches with customized VR applications that simulate real-life sales situations.

If you want to know more about Virtual Reality and its use in business, stay up to date by reading the latest trends in technology and business on the Demakis Technologies blog.

augmented reality enterprise solution

Augmented Reality

In this post, we are going to take a closer look at augmented reality – a technology trend that is growing as AR devices are becoming more available. 

We’ll address the following questions:

  • What is augmented reality?
  • How is augmented reality used in business?
  • What are some of the best solutions for augmented reality?

So if you want to understand augmented reality better, and find out why this technology is emerging, this article is for you. 

Let’s begin.

What is augmented reality?

augmented reality in business

Augmented Reality uses information like analytics and data and transforms it into animations and images that are integrated with the real world. 

AR lets us experience a real-life environment that surrounds us with digital content and information overlaid on it by using a camera on a mobile phone or AR headset. 

Unlike virtual reality that creates its simulation, AR adds value to the real world as it is, and that is the main difference between virtual reality and AR. 

Augmented reality statistics

The AR market is one of the fastest-growing markets right now. AR is growing rapidly because it can be used in almost every industry (education, healthcare, travel, journalism, automotive, marketing, real estate, fashion). AR has an estimated market value of $50 billion by 2024.  

As more people are recognizing the potential of augmented reality, investment in AR is growing. Spending on AR and VR in 2020 on a global level is estimated to $18.8 billion.

AR has the potential to bring online shopping to the next level. When customers shop online, they can’t feel the product and see it in reality, and that’s why people are hesitant when they shop online. 40% of customers would pay more for a product if they could customize it in AR.  With AR, customers can make confident buying decisions

Augmented reality in business

AR technology in business can be very efficient, and that’s why AR is becoming a part of every company’s strategy. 

Augmented reality generates business value by becoming part of the product, and also by making performance across the value chain more successful. 

augmented reality

AR is used more than VR in business, but the mixed reality in business can be very beneficial. For example, The U.S. Department of Homeland Security is bringing together AR instructions with VR simulations to create emergency situations so they can train their people at a reduced cost. 

Here are some examples of how businesses are using AR in various industries:

Healthcare 

Although some people think the uses of AR and VR are mainly for the entertainment and gaming industry, this example shows that AR can improve any industry. 

AR could benefit both patients and health providers. It can help patients identify their symptoms. For example, EyeDecide is an app that allows the camera display to simulate a patient’s vision that is affected by a certain condition like cataracts. 

AR can assist surgeons during procedures, and help nurses find veins easier and faster. 

Fashion and Retail 

AR is transforming the way customers are making their purchasing decisions. Now, customers can interact with AR from the comfort of their own homes. 

Converse The Sampler app allows customers to virtually try on different shoe models, and pick their favorite model by only pointing a phone at their feet. 

One of the benefits of AR in the fashion industry is that with virtual dressing rooms, customers can experience the product, and be more confident in their buying decisions. 

Marketing

AR is a great way for companies to promote content to their target audience. AR campaigns give consumers a unique experience, thus taking advantage of AR in your marketing makes the product more interesting and desirable. 

Best solutions for augmented reality

uses of ar and vr

Here are some of the augmented reality solutions that show how much potential this technology has:

IKEA Place 

IKEA’s app allows customers to go through the furniture catalog, pick an item, and see how it fits in their home. The furniture is virtually shown in its true dimensions, and that eliminates the risk of purchasing something too big or too small for them. 

Sephora Virtual Artist

This mobile app uses facial recognition and allows customers to try on makeup virtually. By using this feature, customers can pick makeup that fits their skin tone without physically trying it on. 

Holoanatomy 

This technology is changing the learning methods among medical students by allowing them to see the human body in 3-D holograms. By using this technology, students can select individual organs and examine them in detail. This makes learning more practical and efficient. 

Augmented reality is only getting bigger, and possibilities of using this technology are endless as it could be used in any industry. If you’d like to find out more about innovative technology, please follow Demakis Technologies and continue reading about it on our blog.