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Here’s How Managed Security Services Works

Here’s How Managed Security Services Works

More and more organizations are investing their security budgets into managed security services. An evolving threat landscape requires skilled security talent and expertise yet there is a major imparity in finding qualified talent and a need to monitor and manage security events on a 24/7/365 basis. In this blog, we share how managed security services work as well as some key benefits of using a managed security service provider (MSSP).   

What is Managed Security Services? 

Managed security services include outsourced monitoring and management of your security systems and devices. An MSSP manages your Security Incident and Event Management (SIEM) tools, Intrusion Detection Systems/Intrusion Prevention Systems, firewalls, anti-virus, vulnerability and compliance management, and more. 

How Managed Security Services Works

Organizations use MSSPs to offload the tedious work of managing and monitoring hundreds if not thousands of security incidents and events a day. If your organization lacks in-house security resources, the expertise, or the time to monitor and manage your security environment continuously then managed security services is a beneficial choice. 

Fully- Managed vs. Co-Managed Security Services 

There are two types of managed security services: Fully-managed and Co-managed security services. 

Fully-Managed Services – the security services provider owns the security technologies and manages and monitors the security events generated from these tools and technologies. If your organization is budget conscious or if you don’t have internal resources to learn and manage an array of the latest technologies, then fully-managed security services are most likely a good fit. 

Co-Managed – If your organization owns an array of security technologies and is short on internal security resources required to manage these solutions on a 24x7x365 basis, then co-managed security services are beneficial. You can eventually bring the monitoring and management of technologies back in-house as your organization scales and you build a Security Operations Center (SOC).  

An MSSP can educate and inform you about each tool’s features, functionality, and set up the best configuration. In addition, co-managed security services allow your staff to focus on other strategic security projects and offload the intensive job of monitoring and managing events during non-business hours. Hence, why many MSSPs offer 24x7x365 coverage. 

Managed Security Services how it works

Threat Monitoring & Management 

Today’s security landscape requires continuous monitoring and investigation of threats. Security data is collected from a variety of sources, and an MSSP can use this to identify correlations in your security incidents, ultimately, pinpointing anomalies and malicious activity. 

A team of security analysts at an MSSP will evaluate your security data and determine if these incidents should be turned into security events with alerts.  If so, tickets are opened and notifications performed per a collection of escalation profiles, which set a priority and notify appropriately, forming an incident response playbook for your organization. 

A managed security services provider should also have security analysts trained to threat hunt. According to Carbon Black, a leading provider of Next-Gen Endpoint Protection, threat hunting is: 

“The active pursuit of abnormal activity on servers and endpoints that may be signs of compromise.” 

A common approach for many organizations with in-house security teams is to simply wait for an alert. With threat hunting, the security provider actively looks for network activity, Indicators of Compromise, and unusual endpoint activity. The analysts at the MSSP will not wait for alerts or security incidents but rather proactively look for anomalies and malicious activities. 

Incident Response and Event Investigation 

Managed Security Services find out how it works

Once a security alert is created, the MSSP team will work on remediating the incident. Your internal team may be overwhelmed with other essential security tasks. Offloading incident response to a provider allows your organization to accelerate handling incidents that before could require multiple shifts or even days to fix. 

Consider the time it may take to patch software, push out new AV signatures, investigate all aspects of the security event, and communicate a security breach to your employees and customers (if necessary). A third tier IR team can contain threats and minimize the duration and impact of a security incident by employing a team of skilled analysts that have worked on multiple customer environments. 

Security Intelligence 

Security intelligence can come from open and private sources and helps an organization improve its detection and response activities. If your organization is unable to dedicate full-time staff to threat intelligence gathering, then managed security services is beneficial. 

A leading MSSP can offer relevant threat intelligence for enabling security technologies, monitoring and reporting to your organization. Threat Intelligence provides the security team the insights needed to proactively hunt threats.  

For small to large organizations, the benefit of threat intelligence from an MSSP is that it’s based on a wide variety of scenarios across its entire client base, to have it analyzed by knowledgeable security specialists that can determine how it may impact your organization in the short term and long-term. 

Also, with a full array of security technologies and clients in-house, the managed security provider offers your organization insights into global threats in real-time. An MSSP gives your organization an advantage when defending against zero-day threats, new vulnerabilities, and ransomware that can easily evade detection. 

Perhaps this year you might consider fully-managed or co-managed security services and offload your strenuous workload of security tasks to an MSSP. 

Did you enjoy this blog article? Comment below with your feedback, or feel free to contact us to learn more about our IT solutions. 

Cyber101 Managed SIEM vs. Managed Security Service Providers

Cyber101: Managed SIEM vs. Managed Security Service Providers

What is the difference between Managed SIEM and Managed Security Service Provider?

A reader recently asked “What’s the difference between a Managed SIEM Service and a Managed Security Service Provider?” . It’s a question that doesn’t get asked often enough, and the differences can range from “pretty big” to “insanely different.”  Let’s dive a bit deeper and see what sets these two types of services apart: 

Security Information and Event Management (SIEM) systems are designed to collect and analyze security and other logs from networking devices (like firewalls) as well as servers, appliances, VM’s and other infrastructure.  In many cases they can also report on whatever they find.  While a SIEM is an invaluable tool to have as part of your security protocols, they can be difficult to manage and require specialized training to use effectively. 

Managed SIEM vs. Managed Security Service Providers

A Managed SIEM Service (MSS) is a company that does what it says on the tin.  They coordinate the collection of logs into the SIEM and handle data integrity, storage, and reporting operations.  However, it’s important to note that how much of each of those a particular MSS does can vary wildly.  Some simply coordinate gathering the logs and managing the actual SIEM platform itself; reporting on the raw data but not giving insight into what it means.   

Others handle storage and data management, but expect that the customer has one or more employees who will run reports and keep an eye on what’s actually going on.  Still others may do analysis, but report on all anomalies they find – including those that aren’t actual threats.  If your organization has cybersecurity personnel on the payroll, this service can be added into your overall security program, but probably isn’t sufficient to be a security program on its own. 

Managed SIEM: Centralized or Individual?

Managed SIEM Service providers may manage a centralized SIEM for multiple customers, or may set up and manage individual SIEM platforms for each customer.  Both methods are valid, so long as proper multi-tenancy restrictions are put in place so that customer data does not mix; and typically both types of solution sets can get the MSS job done. 

MSSP Solutions That Stand Out

Managed Security Service Providers

A Managed Security Services Provider (MSSP) will do what an MSS does as part of their package of services, but most often goes beyond that by a good measure.  MSSP will analyze the data that the logs represent to look for anomalies that may or may not be threats.  They will then analyze those anomalies to determine if a threat exists, and what impact that threat could have on the customer’s data and systems.  MSSP also has established methodologies to notify the customer of actual threats, and typically will also provide remediation guidance to help fix whatever security issues led to that threat event. 

Added to this, the majority of MSSP’s offer extended services – either as part of the base service or as add-ons purchased as bundles or a-la-carte.  For example, MSSP’s offer endpoint protection (anti-malware, Data Loss Prevention systems, etc.), email protection to stop phishing attacks and email fraud, vulnerability scanning to identify potential security issues before they become actual security issues, etc.   

MSSP Keeps You Informed On Regular Basis

MSS Providers

Since the MSSP handles so many of the individual security concerns of a customer, they also routinely set up regular briefings or meetings to relay new information to the customer and gather information about changes (upcoming or already in-place) to infrastructure, applications, etc.  This allows the MSSP’s services to best suit the changing reality of the IT landscape as more core applications move to Software as a Service, new technologies for networking are brought into play, etc.  

All of these services go beyond what would be expected of an MSS provider because they involve more than just the SIEM and the reports a SIEM can produce.  They require analysts to differentiate between anomalies that are benign and threats that need to be addressed.  These analysts are also trained in determining how significant a threat is in order to advise remediation over time or immediately.   

MSSP is also maintaining threat intelligence services to know what threats are out there, which are seeing growth and which are the most dangerous, and which are most likely to impact their customers at any given point in time.  And, of course, systems that handle vulnerability scanning, email, and endpoint protection are totally outside the scope of a SIEM, and wouldn’t be expected of an MSS; but are standard offerings for an MSSP. 


In short, an MSSP will offer MSS as part of their overall service packages, but typically an MSSP will go far beyond just managing the SIEM for a customer.  Which is the best fit for you depends on what IT and Cybersecurity talent you have on staff, if they can be used 24/7, and what hardware and/or software you have or are willing to acquire and manage from a security perspective.  You also need to know if you have the skill-set and tools to go beyond what a SIEM can offer.  If any of those points aren’t already part of your organization, then an MSSP is the way to go as they can supplement your staff, work with your IT partners, typically offer 24/7 services, and bring all the tools and skills required with them.

If you are looking for best IT solutions for your company, be free to contact us at Demakis Technologies.

How Do The IT Roadmaps Help Plan Your Business?

How does the IT roadmap help plan your business?

Benefits of IT Roadmap

Today we are going to define IT roadmaps, provide an example of an roadmap, and discuss a typical roadmap of a company and the roadmap builder.

IT roadmap

A roadmap is a technological strategic plan used by businesses for IT-related initiatives in the organization. There are several types of roadmaps such as:

  • Enterprise roadmap
  • IT project roadmap
  • IT architecture roadmap
  • Engineering roadmap

Benefits of IT roadmap

IT Roadmaps Help Plan Your Business

Some benefits of having an roadmap are: 

It Makes your IT initiatives more strategic

Organizing and planning a roadmap will help you strategically plan and identify the items needed for your business, the items that you do not need, and the items you need to prioritize.

It Saves you money

Planning a roadmap will also save you money by eliminating tasks and systems that are costing the organization too much money.

It Keeps the organization running smoothly

When you have a strategy, your employees will know what critical things to do to not disrupt the smooth flow of the organization.

Roadmap of a company

IT Roadmaps Help Your Business

A business roadmap of a company is a plan on how and where your company is heading and how to get it there. It depicts in the bigger picture for your business. It defines your company goals and objectives and illustrates the strategies for achieving growth. The roadmap of a company must therefore include its goals and objectives and by which means to achieve them. It is typically the same as the roadmap of a business where growth is the main factor.

Roadmap builder

An roadmap builder is a visual summary of your goals and objectives, and how you are going to achieve them.

Making changes to your company’s technological environment can be a difficult task, but can be achieved by simply following these steps:

Identify your objectives

Before you plan your roadmap, you need to identify what you want to achieve. You should visualize your goals and then proceed to the next step. You need to know how your specific strategy will change or benefit the business.

Determine your audience

Be aware of the audience you want to create the roadmap for. This can help create the roadmap in such a way that your targeted audience understands every bit of it.

Establish major themes

After deciding upon what you want to achieve, it is time to turn those goals into plans. Start planning on the highest levels and then plan its minute details.

Share your roadmap with relevant people

When your roadmap is ready, call a meeting and share it with your stakeholders. During this time tell them about the changes to be made and how it is going to evolve the business. 

Start assigning responsibilities

Once the plan is ready to use, turn those plans into tasks.

Review the roadmap with your team and determine which projects to work on first and in which order. Assign the tasks to your team and estimate their completion time.

This is how you build an roadmap.

Visual roadmap

The IT Roadmaps Help Your Business

A visual roadmap is a digital or printable format of your entire plan for presentation purposes. It graphically delineates every goal and objective and how to achieve them step by step.

What is technical planning?

Technical Planning is a process that provides a framework to define the amount of technical effort required to develop, deploy, and sustain the system.

IT infrastructure services

Information technology infrastructure can be defined as a set of IT components that are the foundation of any IT services. Many companies provide such services according to your needs.


Today we discussed IT roadmaps, roadmap examples, and the roadmap of a company. We also discussed the benefits of a roadmap and how to create one.  Here at Demakis Technologies, we strongly recommend preparing a roadmap for your business to achieve your targets.  If you’re interested in improving the efficiency and cost-savings of your business, give us a call!

IT Outsourcing - How Can It Boost Your Productivity and Revenue

IT Outsourcing – How Can It Boost Your Productivity and Revenue

Pros and Cons of IT Outsourcing

In the world of business today, people around the globe attempt to improve and grow their businesses by many productive means.  Today we’ll be talking about one of those productive ways known as IT Outsourcing. IT Outsourcing is a very efficient and productive way in which a business will hire external service providers to manage IT-enabled business processes, provide service, and prepare solutions for infrastructure. In this article, you will learn more about Outsourced IT programs, outsourcing contracts, the benefits and the risks of Outsourcing that need resolution. 

IT Outsourcing - How Can It Boost Your Productivity

Time and Cost 

Outsourced IT programs are used to increase the productivity of businesses at a lower cost so if that cost were to exceed the set budget, it would be a total loss. In this article, we’re going to answer the most commonly asked question, “How do I increase the time without increasing the cost?”  

Here are a few tips: 

  1. Use modern, intelligent, and integrated tools.  This will help improve productivity in a small time frame compared to primitive tools. 
  2. There should be a remote infrastructure.  
  3. Increase efficiency and not just the number of employees. 

Strategies and Productivity 

IT Outsourcing - How Can It Boost Your Revenue

Let’s discuss strategic management and productivity from an Outsourced IT company. In simple terms, strategic management and productivity include strategic moves for the growth of a business that result in a productive outcome. The strategy is a plan that includes the analysis and assessment of the functions that are to be performed by the IT Company. The main goal of the strategy should be having modern and necessary tools and a team of qualified people who know what they are working towards. By improving service productivity you can help your business grow. Here are a few ways of doing that: 

  1.  Staff improvement; Set a “reward system” for your top employees. 
  2.  New services improvement.
  3. Educate equipment suppliers with “design reliability”. 
  4. Customer Interaction 
  5. Implement a formal planning and scheduling process that supports improvement. 

Process Improvement 

Some process improvement strategies include: 

  1.  Faster response time 
  2. Improvement of resource productivity  
  3. Cost reduction 


If a company invests in production improvement it will boost labor productivity by 50%. There are many examples of company improvements that can help with work efficiency. Some are listed below: 

  1. Provide regular feedback 
  2. Practice flexibility 
  3. Cultivate strong co-worker relationships 
  4. Provide clarification of purpose and strategy 

A business improvement plan is very helpful to have successful growth. Your business improvement plan should include: 

  1. Knowing your business’s needs 
  2. Implementing a new way and retiring the old way 
  3. Having a way of analyzing results 
  4. Understanding the process involved 

Back Office  

Back office outsourcing is a process in which the companies’ back-office tasks are operated by third-party providers. The most common small business back office outsourcing tasks are data entry, and accounting, etc. Small business back-office outsourcing can be very efficient and time-saving and most importantly money saving.  


It’s important to know the when, how, where, what, and whom before outsourcing but the most important question is “how much”. It’s very important to know the costs of outsourcing support to have a successful outsourcing contract. Outsourcing contracts are legal documents of the agreement made between the service provider and the business company.  


Outsourced vendor management is a process that ensures that vendor management is done by third party experts to avoid making ill-informed decisions through flawed information.  


The benefits of IT outsourcing are numerous and help businesses in many ways. Some of the benefits of IT outsourcing are: 

  1. Saving infrastructure and money 
  2. Faster and better services 
  3. Cost savings 
  4. Time zone advantage 

Pros and Cons 

IT Outsourcing - pros and cons

Considering the pros and cons is of the utmost importance before creating a successful contract.  


  1. Reduced-labor projects 
  2. Time zone factors 
  3. Flexibility to manage projects 


  1. Interruption with project communication 
  2. Slow response times  
  3. Language barriers 


Implementation problems with IT outsourcing can be harmful to the business. The primary problem with IT outsourcing is the lack of understanding of post-contract processes and decision rights. 


Other risks of outsourcing are: 

  1. Inexperienced staff
  2. The loss of innovative capacity
  3. Epidemic Uncertainty
  4. Business Uncertainty

These risks can safely be eliminated by selecting the right IT company to outsource to.  Here at Demakis Technologies, we take pride in our staff which have been handpicked to ensure nothing less than professional expertise, creativity, and impeccable communication skills and response times. 


Today we learned about outsourcing that occurs between companies. We defined the terms Outsourcing contract and outsourced IT.  We also discussed the pros and cons of outsourcing and the benefits of IT outsourcing.   The strategies, cost management, and productivity of companies were also covered.  If you’d like to learn more about outsourcing your IT, contact us here at Demakis Technologies! 

Why Is Using An MSP Crucial For Business Growth

Why Is Using An MSP Crucial For Business Growth?

How To Select The Most Effective MSP 

MSP stands for ‘Managed Services Provider’. IT companies provide your business with various types of services that involve maintenance, restoration, issue prevention, protection of data, and knowledge that will help the growth of your company. Today, we’ll be learning more about MSP Managed Services Providerby answering several frequently asked questions.  

MSP Managed Services Provider Business

Why use an MSP Managed Services Provider?  

The most frequently asked question by people in business is “Why use an MSP?”. An MSP allows companies to focus on the expansion of their business while leaving the IT Systems to the IT professionals.  


MSP benefits the business industry in many ways and when the collaboration is completed perfectly by managing all the risks, then it can be beneficial in every way. 

Some ways MSP benefits the business industry are:  

1. It saves a ton of cash! 
2. Program visibility is enhanced accurately.  
3. Analysis and data management keep your data secure.  
4. Advancement and implementation of the most recent technologies gives you a competitive edge. 

5. Scalability allows your IT infrastructure to easily adapt to your growing business. 

Now that you’re aware of all the benefits MSP offers, you’re probably asking, “How to pick out the simplest MSP?”.  To get this answer, you will need to inquire if the MSP provides the following:

MSP Managed Services Provider Business Growth
  1. 24/7, 365 remote management and monitoring system.  
  2. Remote and on-site support.  
  3. Cybersecurity solutions.  
  4. Checklist for managed IT services.  
  5. Efficiency   
  6. Helpdesk 


MSP Assist could be a reliable, scalable, and technically superb team that gives support to the IT technical team on the company’s support requests.  


Streamlined efficiency in business means to make fewer errors and have less delays. Business processes are done daily but every company likely faces problems like stressed colleagues, unhappy customers, or missed deadlines, etc. Streamlined efficiency contains solutions to those problems. 

Vertical Strategy

Using An MSP Managed Services Provider Crucial For Business Growth

Vertical Strategy may be a competitive integration by which a corporation takes complete control over one or more stages of the companies’ production and distribution. Vertical strategies always choose to take full control over the provision of raw materials and even its distribution. 

Trusted Advisor 

Trusted advisor network (TAN) are a regional group of individuals who are dedicated to collaborative networking and work for business owners and c- level executives. Trusted advisor network’s members meet regularly for the expansion of business and to create trust. 

MSP Managed Services Provider Security

MSP’s Military Intelligence Section 5s is important alongside managing risks and IT programs because threats are constantly changing and adapting and you need an ideal security partner like MSP’s security service to protect your business.  

Non-PC System 

All computer system’s software needs specific forms of hardware to work; those prerequisites are called non-pc requirements.  

Cyber Insurance

Within the cyber world, compliance refers to a program that helps manage risks and protect information. Cyber insurance is  insurance that covers loss of data as a result of a cyber breach or attack.  


Today, we discussed how MSP can improve the business industry and make it easier and more efficient. We provided answers to questions like “Why use an MSP Managed Services Provider?” or “What are the advantages of using an MSP?”.  We also learned how important MSP security services are. If you’d like to learn more about how MSP can help your business grow, contact us here at Demakis Technologies.

If you’re interested to learn more about how Demakis Technologies can help streamline your business’s IT, contact us