In this post we’re going to inform you about the newest trends among managed service providers (MSP). Specifically, we’ll address the following:
- What is an MSP?
- Why you should use an MSP
- How it can help you
- Which industries need an MSP the most
- The top trends in MSP you need to look out for
So if you’re looking to choose an MSP for your business, you’ll enjoy reading this article. Let’s begin.
What is an MSP?
A managed service provider (MSP) is a company that offers remote management and support to a customer’s IT infrastructure. Nowadays, MSPs provide specific IT services such as data storage or cybersecurity, but also other tech services used in the legal, financial, healthcare, and other industries. Managed security services providers, for example, offer services such as remote firewall administration.
Managed Services vs Professional Services
Industry regulations and standards are constantly evolving. Companies need to invest a lot of money in hiring new employees and dedicate a lot of time to implement new technologies.
To avoid these problems, leaders are choosing MSPs instead of professional services, as they provide a more targeted approach to handling the challenges of the modern digital transformation in business.
Besides saving your company more money and time than professional services, an MSP provides a more stable and predictable base of business, as well.
Managed Service Provider vs Outsourcing
Although both Managed services and Outsourcing involve hiring an external organization, they involve different scopes of service. With outsourcing, you hire an external company to help address specific business needs. It can bring benefits to your business. But it usually only covers standardized processes or a specific service.
A managed service provider, on the other hand, offers a comprehensive range of technology services within one or many technology domains. These companies have large teams of skilled IT professionals that provide support and innovation for a wide range of IT services. MSP is really about people, processes and tools that are used.
Why use an MSP?
MSPs are becoming more important and popular with time, and there are a lot of advantages to it.
Here are the top 3 reasons you should consider using an MSP:
#1 New technologies
MSPs help your company quickly implement new technologies. In turn, new technologies will help automate your business and improve both processes and operations.
#2 Creating custom solutions
MSPs help you create custom solutions for your business’s main operations. This ensures they are running efficiently. But also, MSPs will regularly monitor and maintain your business operations, making sure that you are meeting all the industry regulations.
#3 Predictable costs
MSPs give the advantage of predictable IT support costs to customers of all sizes.
Which industries need IT managed services?
Small and medium-sized businesses are typical MSP customers. Companies that have limited in-house IT capabilities, choose MSP’s service to obtain IT expertise. Larger enterprises can also contract MSPs and use them as consultants or jointly with their internal IT teams.
Top MSP trends in 2021
In 2021, we expect important trends from last year to continue developing, but new ones to arrive on stage as well.
Here are the top 5 MSP trends this year:
#1 Cloud and Automation
It is difficult to keep your customers if you can’t fulfill their needs. A Cloud MSP helps your company initiate and achieve the digital transformation. The biggest benefit is that they only charge for the services that you are using.
The COVID-19 pandemic has heightened the cloud’s importance. The Aptum Technologies report stated that 95% of companies use some cloud computing models. Automation helps with removing all the repetitive tasks from business operations. It saves employees’ time and can also help in implementing automation solutions specifically made for your business processes.
#2 IoT Technology
MSPs help companies adopt new IoT (Internet of things) technologies. More than 10 billion IoT devices are connected to the internet and the number is rapidly growing. For businesses, it’s very difficult to find employees in this area of expertise and the investments cost a lot, so an MSP can be the solution.
#3 Immersive Technologies
As we live in times of social distancing, retailers of physical experiences are increasingly investing in AR/VR (augmented reality/virtual reality), 3D content, and 360-degree video. We can see more retailers uploading 3D models to their product pages, and using AR technology to allow consumers to visualize furniture at home, for example. MSPs should be able to offer these technologies, as they provide a new and safe experience for buyers and sellers.
#4 Use of Artificial Intelligence
AI helps technicians detect anomalies in systems much faster and suggests efficient ways to repair them. MSPs that offer AI solutions and machine learning are also able to analyze big data and provide insight into customer experience that can help your business improve user satisfaction. Shawn Mills, CEO at Lunavi, sees MSP and technology consulting firms as the future in AI, machine learning, and smart applications, but only after organizations have built a solid data platform.
Companies need a large budget for protection against cyber-attacks. They also need experts for implementing security solutions. MSPs offer to continuously monitor your infrastructure from cyber-attacks. If someone is attacking your system, MSPs can implement measures to defend it and ensure that all the necessary steps are taken to protect your critical assets.
Please contact us immediately to get in touch with one of our IT professionals who can help you make the right decision based on your business’s needs.