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Category Archives: Managed Services

Newest Trends in MSP

Newest Trends in MSP

In this post we’re going to inform you about the newest trends among managed service providers (MSP). Specifically, we’ll address the following:

  • What is an MSP?
  • Why you should use an MSP
  • How it can help you
  • Which industries need an MSP the most
  • The top trends in MSP you need to look out for

So if you’re looking to choose an MSP for your business, you’ll enjoy reading this article. Let’s begin.

What is an MSP?

Cybersecurity Trends in MSP

A managed service provider (MSP) is a company that offers remote management and support to a customer’s IT infrastructure. Nowadays, MSPs provide specific IT services such as data storage or cybersecurity, but also other tech services used in the legal, financial, healthcare, and other industries. Managed security services providers, for example, offer services such as remote firewall administration.

Managed Services vs Professional Services

Industry regulations and standards are constantly evolving. Companies need to invest a lot of money in hiring new employees and dedicate a lot of time to implement new technologies.

To avoid these problems, leaders are choosing MSPs instead of professional services, as they provide a more targeted approach to handling the challenges of the modern digital transformation in business.

Besides saving your company more money and time than professional services, an MSP provides a more stable and predictable base of business, as well.

Managed Service Provider vs Outsourcing

Although both Managed services and Outsourcing involve hiring an external organization, they involve different scopes of service. With outsourcing, you hire an external company to help address specific business needs. It can bring benefits to your business. But it usually only covers standardized processes or a specific service.

A managed service provider, on the other hand, offers a comprehensive range of technology services within one or many technology domains. These companies have large teams of skilled IT professionals that provide support and innovation for a wide range of IT services. MSP is really about people, processes and tools that are used.

Why use an MSP?

MSPs are becoming more important and popular with time, and there are a lot of advantages to it.

Here are the top 3 reasons you should consider using an MSP:

#1 New technologies

MSPs help your company quickly implement new technologies. In turn, new technologies will help automate your business and improve both processes and operations.

#2 Creating custom solutions

MSPs help you create custom solutions for your business’s main operations. This ensures they are running efficiently. But also, MSPs will regularly monitor and maintain your business operations, making sure that you are meeting all the industry regulations.

#3 Predictable costs

MSPs give the advantage of predictable IT support costs to customers of all sizes.

Which industries need IT managed services?

Small and medium-sized businesses are typical MSP customers. Companies that have limited in-house IT capabilities, choose MSP’s service to obtain IT expertise. Larger enterprises can also contract MSPs and use them as consultants or jointly with their internal IT teams.

Technologies Trends in MSP

Top MSP trends in 2021

In 2021, we expect important trends from last year to continue developing, but new ones to arrive on stage as well.

Here are the top 5 MSP trends this year:

#1 Cloud and Automation

It is difficult to keep your customers if you can’t fulfill their needs. A Cloud MSP helps your company initiate and achieve the digital transformation. The biggest benefit is that they only charge for the services that you are using.

The COVID-19 pandemic has heightened the cloud’s importance. The Aptum Technologies report stated that 95% of companies use some cloud computing models. Automation helps with removing all the repetitive tasks from business operations. It saves employees’ time and can also help in implementing automation solutions specifically made for your business processes.

#2 IoT Technology

MSPs help companies adopt new IoT (Internet of things) technologies. More than 10 billion IoT devices are connected to the internet and the number is rapidly growing. For businesses, it’s very difficult to find employees in this area of expertise and the investments cost a lot, so an MSP can be the solution.

#3 Immersive Technologies

As we live in times of social distancing, retailers of physical experiences are increasingly investing in AR/VR (augmented reality/virtual reality), 3D content, and 360-degree video. We can see more retailers uploading 3D models to their product pages, and using AR technology to allow consumers to visualize furniture at home, for example. MSPs should be able to offer these technologies, as they provide a new and safe experience for buyers and sellers.

#4 Use of Artificial Intelligence

Artificial Intelligence trends in MSP

AI helps technicians detect anomalies in systems much faster and suggests efficient ways to repair them. MSPs that offer AI solutions and machine learning are also able to analyze big data and provide insight into customer experience that can help your business improve user satisfaction. Shawn Mills, CEO at Lunavi, sees MSP and technology consulting firms as the future in AI, machine learning, and smart applications, but only after organizations have built a solid data platform.

#5 Cybersecurity 

Companies need a large budget for protection against cyber-attacks. They also need experts for implementing security solutions. MSPs offer to continuously monitor your infrastructure from cyber-attacks. If someone is attacking your system, MSPs can implement measures to defend it and ensure that all the necessary steps are taken to protect your critical assets.

If you’re looking for managed services that can provide your business with any of these trends, Demakis Technologies can help you.

Please contact us immediately to get in touch with one of our IT professionals who can help you make the right decision based on your business’s needs.

Robotics and MSP

Robotics and MSP

Today, we’ll discuss the relationship between robotics and managed service providers.

Specifically, we’ll respond to the following questions

  • What is robotic process automation?
  • How does it work? And what makes it stand out?
  • How can it benefit your business?
  • What are managed services? And what’s their role in automation?

So, if you’re looking to leverage robotic process automation as a service to optimize your business, you’ll enjoy this article (regardless of whether you’re in retail, banking, finance, telecommunications, or IT).

Let’s get started!

What is robotic process automation?

Robotic process automation (RPA) is a SaaS (software-as-service) solution that enables robots (or bots) to automate and perform specific tasks without manual support.

These tasks are often repetitive, exacting, and time-consuming. So using bots to carry them out reduces the need for human input.

At the same time, automation lowers the potential for errors to occur. As machines, unlike humans, don’t have to think about doing a task – they just do it.

Tasks cover a variety of processes such as communication, data processing, financial transactions, and many others. Tasks also range from data mitigation to help desk support.

The benefits of robotic process automation

robotic process automation

A clear benefit of RPA is that it replaces humans by automatically performing repetitive and exacting tasks.

Think of RPA as robotics and industrial automation.

For example, machines and robotics in the manufacturing industry substitute people on the assembly line. As a result, mechanization lowers the demand for a large workforce at a factory.

Businesses benefit from RPA in the same way. In fact, it can reduce employee workload by as much as 20%.

Another advantage is visibility. All of the tasks that RPAs perform are transparent. And businesses just need a few operators to manage them and ensure absolute precision.

And less work means that a highly-skilled or creative staff can perform the same amount of work as a large pool of employees.

All of this helps you to rightsize your workforce. And that significantly reduces monthly overhead, while increasing their efficiency, and the efficiency of your organization in general.

How is RPA different from other automation?

Here, the main difference is the use of RPA within the front-end.

Because it can integrate with any type of existing system that you own, you can automate task-by-task. And since you target a single task, you won’t impact others or the process that it belongs to.

This allows you to create a fully scalable and sustainable ecosystem within a rapidly changing environment.

Due to the major changes in automation, RPA avoids traditional efforts that focus on larger-scale changes.

Instead, RPA handles only menial tasks of little value, which are still vital and necessary for your business.

Usually, these tasks are what disrupt workflow and place a burden on your teams. So automating them with RPA makes perfect sense.

What kind of industries can use RPA?

Robotics and managed services provider

There are two different types of industries that use robotics: manufacturers and service providers.

While manufacturing companies use actual robots in combination with the software, service providers typically rely solely on RPA.

The following industries apply the software to both B2B and B2C activities (which are almost all of them):

  • IT
  • Retail
  • Healthcare
  • Finance
  • Telecommunications
  • Food and beverage

What are managed services?

Managed services are third-party services that you can purchase to handle activities beyond your capacity.

Managed service providers (MSPs) usually handle highly specialized and advanced activities, like SaaS or maintaining IT infrastructure.

MSPs also provide a greater level of support and have many skilled professionals on hand who are available 24/7.

In the case of IT, for example, a company may outsource to an MSP rather than employ an entire IT staff internally (to adopt that process or reduce operational expenditure).

MSPs work on a flat-fee basis. They are also certified according to industry standards and the latest IT managed service provider trends.

MSPs are equipped with hardware and software that can meet their clients’ needs, including developers, troubleshooting, and field service support.

What is the relationship between robotics and MSP?

managed service providers robotics

As companies today follow the IT help desk outsourcing trends, we’ll see RPA handle a much greater percentage of IT support.

Because of that and the lack of tech capabilities among those businesses, more and more of them will have to outsource the implementation of RPA to MSPs.

At the same time, companies may rely on MSP for support when it comes to handling the cybersecurity of RPAs and the data it collects.

Just as we are witnessing industrial automation and robotics as an integral part of it, total automation isn’t far away.

As you read this, machine learning and advanced AI programming are already trying to emulate IT personnel.

What are the predictions for the future of the Internet?

Both robotics and MSPs contribute to the Internet of Things (IoT) and an even greater exchange of data over the Internet.

As for the predictions for the future of the internet, business people all over the world agree on one thing:

The individual roles humans and AI each have, and their relationship to each other.

So, the question remains open: how will we communicate over the Internet?

Will we be speaking to RPAs managed by MSPs twenty years from now?

If you’d like to be ahead of the game, learn how Demakis Technologies can help your company implement managed services, and contact us now!

Here’s How Managed Security Services Works

Here’s How Managed Security Services Works

More and more organizations are investing their security budgets into managed security services. An evolving threat landscape requires skilled security talent and expertise yet there is a major imparity in finding qualified talent and a need to monitor and manage security events on a 24/7/365 basis. In this blog, we share how managed security services work as well as some key benefits of using a managed security service provider (MSSP).   

What is Managed Security Services? 

Managed security services include outsourced monitoring and management of your security systems and devices. An MSSP manages your Security Incident and Event Management (SIEM) tools, Intrusion Detection Systems/Intrusion Prevention Systems, firewalls, anti-virus, vulnerability and compliance management, and more. 

How Managed Security Services Works

Organizations use MSSPs to offload the tedious work of managing and monitoring hundreds if not thousands of security incidents and events a day. If your organization lacks in-house security resources, the expertise, or the time to monitor and manage your security environment continuously then managed security services is a beneficial choice. 

Fully- Managed vs. Co-Managed Security Services 

There are two types of managed security services: Fully-managed and Co-managed security services. 

Fully-Managed Services – the security services provider owns the security technologies and manages and monitors the security events generated from these tools and technologies. If your organization is budget conscious or if you don’t have internal resources to learn and manage an array of the latest technologies, then fully-managed security services are most likely a good fit. 

Co-Managed – If your organization owns an array of security technologies and is short on internal security resources required to manage these solutions on a 24x7x365 basis, then co-managed security services are beneficial. You can eventually bring the monitoring and management of technologies back in-house as your organization scales and you build a Security Operations Center (SOC).  

An MSSP can educate and inform you about each tool’s features, functionality, and set up the best configuration. In addition, co-managed security services allow your staff to focus on other strategic security projects and offload the intensive job of monitoring and managing events during non-business hours. Hence, why many MSSPs offer 24x7x365 coverage. 

Managed Security Services how it works

Threat Monitoring & Management 

Today’s security landscape requires continuous monitoring and investigation of threats. Security data is collected from a variety of sources, and an MSSP can use this to identify correlations in your security incidents, ultimately, pinpointing anomalies and malicious activity. 

A team of security analysts at an MSSP will evaluate your security data and determine if these incidents should be turned into security events with alerts.  If so, tickets are opened and notifications performed per a collection of escalation profiles, which set a priority and notify appropriately, forming an incident response playbook for your organization. 

A managed security services provider should also have security analysts trained to threat hunt. According to Carbon Black, a leading provider of Next-Gen Endpoint Protection, threat hunting is: 

“The active pursuit of abnormal activity on servers and endpoints that may be signs of compromise.” 

A common approach for many organizations with in-house security teams is to simply wait for an alert. With threat hunting, the security provider actively looks for network activity, Indicators of Compromise, and unusual endpoint activity. The analysts at the MSSP will not wait for alerts or security incidents but rather proactively look for anomalies and malicious activities. 

Incident Response and Event Investigation 

Managed Security Services find out how it works

Once a security alert is created, the MSSP team will work on remediating the incident. Your internal team may be overwhelmed with other essential security tasks. Offloading incident response to a provider allows your organization to accelerate handling incidents that before could require multiple shifts or even days to fix. 

Consider the time it may take to patch software, push out new AV signatures, investigate all aspects of the security event, and communicate a security breach to your employees and customers (if necessary). A third tier IR team can contain threats and minimize the duration and impact of a security incident by employing a team of skilled analysts that have worked on multiple customer environments. 

Security Intelligence 

Security intelligence can come from open and private sources and helps an organization improve its detection and response activities. If your organization is unable to dedicate full-time staff to threat intelligence gathering, then managed security services is beneficial. 

A leading MSSP can offer relevant threat intelligence for enabling security technologies, monitoring and reporting to your organization. Threat Intelligence provides the security team the insights needed to proactively hunt threats.  

For small to large organizations, the benefit of threat intelligence from an MSSP is that it’s based on a wide variety of scenarios across its entire client base, to have it analyzed by knowledgeable security specialists that can determine how it may impact your organization in the short term and long-term. 

Also, with a full array of security technologies and clients in-house, the managed security provider offers your organization insights into global threats in real-time. An MSSP gives your organization an advantage when defending against zero-day threats, new vulnerabilities, and ransomware that can easily evade detection. 

Perhaps this year you might consider fully-managed or co-managed security services and offload your strenuous workload of security tasks to an MSSP. 

Did you enjoy this blog article? Comment below with your feedback, or feel free to contact us to learn more about our IT solutions. 

Cyber101 Managed SIEM vs. Managed Security Service Providers

Cyber101: Managed SIEM vs. Managed Security Service Providers

What is the difference between Managed SIEM and Managed Security Service Provider?

A reader recently asked “What’s the difference between a Managed SIEM Service and a Managed Security Service Provider?” . It’s a question that doesn’t get asked often enough, and the differences can range from “pretty big” to “insanely different.”  Let’s dive a bit deeper and see what sets these two types of services apart: 

Security Information and Event Management (SIEM) systems are designed to collect and analyze security and other logs from networking devices (like firewalls) as well as servers, appliances, VM’s and other infrastructure.  In many cases they can also report on whatever they find.  While a SIEM is an invaluable tool to have as part of your security protocols, they can be difficult to manage and require specialized training to use effectively. 

Managed SIEM vs. Managed Security Service Providers

A Managed SIEM Service (MSS) is a company that does what it says on the tin.  They coordinate the collection of logs into the SIEM and handle data integrity, storage, and reporting operations.  However, it’s important to note that how much of each of those a particular MSS does can vary wildly.  Some simply coordinate gathering the logs and managing the actual SIEM platform itself; reporting on the raw data but not giving insight into what it means.   

Others handle storage and data management, but expect that the customer has one or more employees who will run reports and keep an eye on what’s actually going on.  Still others may do analysis, but report on all anomalies they find – including those that aren’t actual threats.  If your organization has cybersecurity personnel on the payroll, this service can be added into your overall security program, but probably isn’t sufficient to be a security program on its own. 

Managed SIEM: Centralized or Individual?

Managed SIEM Service providers may manage a centralized SIEM for multiple customers, or may set up and manage individual SIEM platforms for each customer.  Both methods are valid, so long as proper multi-tenancy restrictions are put in place so that customer data does not mix; and typically both types of solution sets can get the MSS job done. 

MSSP Solutions That Stand Out

Managed Security Service Providers

A Managed Security Services Provider (MSSP) will do what an MSS does as part of their package of services, but most often goes beyond that by a good measure.  MSSP will analyze the data that the logs represent to look for anomalies that may or may not be threats.  They will then analyze those anomalies to determine if a threat exists, and what impact that threat could have on the customer’s data and systems.  MSSP also has established methodologies to notify the customer of actual threats, and typically will also provide remediation guidance to help fix whatever security issues led to that threat event. 

Added to this, the majority of MSSP’s offer extended services – either as part of the base service or as add-ons purchased as bundles or a-la-carte.  For example, MSSP’s offer endpoint protection (anti-malware, Data Loss Prevention systems, etc.), email protection to stop phishing attacks and email fraud, vulnerability scanning to identify potential security issues before they become actual security issues, etc.   

MSSP Keeps You Informed On Regular Basis

MSS Providers

Since the MSSP handles so many of the individual security concerns of a customer, they also routinely set up regular briefings or meetings to relay new information to the customer and gather information about changes (upcoming or already in-place) to infrastructure, applications, etc.  This allows the MSSP’s services to best suit the changing reality of the IT landscape as more core applications move to Software as a Service, new technologies for networking are brought into play, etc.  

All of these services go beyond what would be expected of an MSS provider because they involve more than just the SIEM and the reports a SIEM can produce.  They require analysts to differentiate between anomalies that are benign and threats that need to be addressed.  These analysts are also trained in determining how significant a threat is in order to advise remediation over time or immediately.   

MSSP is also maintaining threat intelligence services to know what threats are out there, which are seeing growth and which are the most dangerous, and which are most likely to impact their customers at any given point in time.  And, of course, systems that handle vulnerability scanning, email, and endpoint protection are totally outside the scope of a SIEM, and wouldn’t be expected of an MSS; but are standard offerings for an MSSP. 


In short, an MSSP will offer MSS as part of their overall service packages, but typically an MSSP will go far beyond just managing the SIEM for a customer.  Which is the best fit for you depends on what IT and Cybersecurity talent you have on staff, if they can be used 24/7, and what hardware and/or software you have or are willing to acquire and manage from a security perspective.  You also need to know if you have the skill-set and tools to go beyond what a SIEM can offer.  If any of those points aren’t already part of your organization, then an MSSP is the way to go as they can supplement your staff, work with your IT partners, typically offer 24/7 services, and bring all the tools and skills required with them.

If you are looking for best IT solutions for your company, be free to contact us at Demakis Technologies.

10 Uncommon Cybersecurity Threats that Need be Avoided

10 Uncommon Cybersecurity Threats that Need be Avoided

Threats Blooming in the Cyberworld

The Cyber World or the Internet is a vast place where the sharing of data has its pros and cons. We all know the pros as our lives are now much easier, thanks to the Internet. However, not many of us are aware of the external cyber threats that go hand in hand with data Cybersecurity Threats.  

There are certain common Cybersecurity Threats that we can avoid in order to achieve a secure and safe atmosphere for the growth of our business or any sort of activities that require shared knowledge and the transmission of data.  

Cybersecurity Threats that Need be Avoided

Cloud Jacking 

Cloud Jacking is one of the most prominent types of attacks in recent times where certain code injection is being done to hamper and modify or take control of sensitive information stored in the cloud, and this is a very dangerous kind of data security threat. 

The threat to IoT Devices 

IoT or Internet of Things is a rapidly growing industry, and it will grow to $1.1 trillion by 2026. Since this is a new technology, it is vulnerable to cyberthreats and not much has been developed, in terms of cybersecurity, in this field. 


Deepfake is the manipulation of an existing image or video through the help of machine learning and artificial intelligence. And this is a major threat in terms of hampering the image of someone influential running an organization which will unfortunately, become a very common cyber threat to businesses. 

Mobile Malware 

As more and more people are moving from laptops to mobiles and tablets, mobile Malwares are being developed to specifically target mobile phone operating systems. And in the near future, it will be one of the external cyber threats to the cybersecurity of Mobile Devices. 

5G-to-Wi-Fi Security Vulnerabilities 

With 5G rolling out across expansive public areas like airports, shopping centers, and hotels, the voice and data information of users on their cellular-enabled devices gets communicated via Wi-Fi access points. While mobile devices possess built-in intelligence to silently and automatically switch between cellular and Wi-Fi networks. Security researchers have already identified a number of vulnerabilities in this handover process. It is very likely that new, critical 5G-to-Wi-Fi security vulnerabilities will be exposed in 2020, and hence the importance of managing cybersecurity threats like upgrading security protocols in public Wi-Fi is needed. 

Insider Cybersecurity Threats

10 Cybersecurity Threats that Need be Avoided

Insider Cybersecurity Threats not only involve malicious attacks, but also the negligent use of systems and data by employees. 

To protect against these threats, organizations need to quickly and accurately detect, investigate, and respond to issues that could be indicators of insider attacks and this underlines the impact of people on cybersecurity. 

Application Programming Interface (API) Vulnerabilities and Breaches 

Application programming interface (API) security readiness typically lags behind web app security across the majority of organizations today. Additionally, more than two-thirds of the organizations readily make APIs available to the public to allow external developers and partners to tap into their app ecosystems and software platforms. 

As the dependence on APIs increases, API-based breaches will become more prominent in 2020. This will trigger adverse impacts on high-profile apps in financial processes, messaging, peer-to-peer and social media. As more organizations continue to adopt APIs for their applications, API security will be exposed as the weakest link, which could lead to cloud-native threats and put user data and privacy at risk. 

Email Initiated Infections 

Email Initiated Infections occur when a user clicks on an email attachment or a link in an email, either in error or thinking they’re clicking on a legitimate link/attachment. The most sophisticated attacks are nicely formatted emails, looking like they’re from a legitimate source. Links in legitimate-looking emails contain an attractive and enticing link that either collects personal data, downloads malware or deploys a small “dropper” file that calls back to the command server for more instructions. If there is a layer of protection that stops this dropper from interacting with the server, downloading the malware, or completing the infection, the chances of the infection spreading become much more limited. 

User-Initiated Website Visit 

When a user visits a website and inadvertently downloads malware it infects their endpoint system. This may also have implications for the network to which the device is connected to. Sometimes even “safe sites” can be the conduit of malware-laced links. However, a clear majority of the time, this type of cyberattack is caused by an unprotected endpoint device visiting a known unsafe site. This can happen even on known safe sites in a variety of situations such as website hijacking or URL poisoning. And this is one of the most common cyber threats to a business. 


Cybersecurity Threats to be Avoided

Distributed denial of service (DDoS) attacks leverages the power of hundreds or even thousands of infected computers with the intent of crashing websites or entire networks. These groups of infected computers are known as a botnet or bot network. Typically, the target is businesses, but personal computers can be used en masse to execute a DDoS cyberattack without the innocent individual even knowing it. And this is one of the most common cyber threats to a business. 


It is clear that growing businesses must make on-going cybersecurity training a priority for all employees while establishing a multi-layered security strategy because everyone should have a personal goal pertaining to cybersecurity to avoid digital threats. Proactively keeping employees safe online and using the latest threat intelligence to stop threats before and after they have entered the company network is more important than ever and we must always move towards developing modern technologies on how to mitigate common cyberattacks. 

If you’d like to learn more about Cybersecurity threat mitigation for your business, contact us here at Demakis Technologies!