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Monthly Archives: September 2021

sandboxing secure digital environment

What Is Sandboxing?

In this post, we’ll discuss sandboxing. It will address the following topics:

  • What sandboxing is and how it works
  • Its benefits for IT security
  • How you can implement it
  • And should you do it in the first place

So if you want to improve your cyber security measures and test them in a safe environment, you’ll enjoy this article on sandboxing.

Let’s begin.

What Is Sandboxing?

Sandboxing is a cybersecurity strategy with which developers safely generate cyber attacks in an isolated virtual test environment – a sandbox – to discover, analyze, and create steps to eliminate them or defensive measures that contain the threat or warn against them.

Why Is It Called Sandboxing?

The term sandboxing comes from an analogy to a child’s sandbox. A sandbox is a safe space where children can play with toys, and everything is contained within a small and seperate place.


Likewise, a malware sandbox network is an isolated and secure digital environment that replicates user systems’ behaviors and interactions, and where developers can run malware code as in the real world without causing harm to an actual server or database.

How Does Sandboxing Software Work?

The way a sandboxing software works depends on what you want to test. 

For example, using a sandbox to test malware functions differently from a sandbox used to test codes for applications.

But no matter how you use it, every IT sandbox security has the same basic features: 

Sandbox security testing proactively detects malware by running suspicious code in a safe and isolated environment. 

Developers can then monitor the behaviors and outputs of the code. This is known as “detonation”. 

If a threat is detected, it can be removed before it does any damage to the system. 

IT experts can then use that information to implement cybersecurity measures that protect vital assets of a company, such as data and tech or net architecture.

A typical sandboxing detonation workflow follows these five steps:

  1. The sandboxing system detects content that is suspicious and needs to be tested; 
  2. Content is moved to the sandbox environment;
  3. The end-user is notified that the content is being tested;
  4. If the content is safe, the user can retry the download or attempt visiting the website again;
  5. If not, the content is blocked and administrators are notified. 

Benefits of Sandboxing

Using a sandbox can benefit you in many ways. 

#1 Sandboxing doesn’t risk your host devices or operating systems

Sandbox can run any application in a safe and isolated environment before giving it access to your real devices or operating systems. 

You can run programs that could potentially cause issues without harming business-critical resources. 

sandboxing cyber

#2 Allows testing software changes before they go live 

If you’re developing new code, you can use sandboxing to evaluate it for potential vulnerabilities before it goes live

This will prevent lots of potential problems during and after testing, such as malware attacks or unintended software flaws. It can do this since the testing environment is totally separate from the production environment.

#3 Detecting zero-day threats

Sandboxing helps detect zero-day attacks and even stop them before they wreck havoc. A zero-day attack is a hack that attacks a vulnerability the software developer either isn’t aware of or doesn’t yet have a patch to fix.

Unfortunately, traditional security methods can’t detect, much less stop a zero-day attack. 

Sandboxing unknown files or codes allows security teams to catch zero-day attacks before they cause any damage. 

#4 Complement other security strategies

Sandboxing also complements other security programs, including behavior monitoring and anti-virus programs. 

It offers added protection against certain strains of malware that an antivirus program may not detect.

Implementing Sandbox Security

The purpose of a sandbox environment depends on the way you set it up.

Sandbox-based appliances require companies to invest in equipment to deploy virtual servers within the company network. As a legacy solution, running and maintaining these virtual servers was expensive and took up a lot of physical space.

Cloud sandbox allows the virtual environment to test cyber threats on the cloud. It allows teams to work from any location and you pay for it on SaaS-based use.

Website sandbox tools are useful for debugging, sharing, and experimenting with short code snippets. This is extremely useful when you want to test security measures on a browser without installing any software. 

sandboxing cybersecurity

Using a website sandbox extension also means that you don’t have to deal with setting up HTML, CSS, or JavaScript to test and debug small code snippets. 

The ability to back up your code snippets remotely and quickly link to and display work is a big reason to use them.

Ready to Start Using Sandbox Security?

Sandboxing is a safe way to detect cyber threats and create measures to protect your company and your assets.

But it can be difficult to implement if you don’t have the necessary resources to do it.

So what can you do?

That’s where we come in!

Demakis Technologies can protect your business’s entire system from cyber-attacks 24/7 so you can have peace of mind.

Our cybersecurity and managed services can protect all your data and other technology assets, and you don’t even have to lift a finger.

Please CONTACT US to reach out to one of our IT professionals who can explain our offer and answer all your questions.

Firebase Cloud Messaging

A Quick Guide to Firebase Cloud Messaging

This article explores firebase cloud messaging (FCM) and the reasons why you should consider implementing firebase messaging in your company. 

Specifically, we’ll explore:

  • What FCM is
  • How it works
  • The various types of FCM
  • And how to set it up

So if you’re looking to streamline messaging and notifications across your company and operations, you’ll enjoy this article. 

Let’s get started. 

What Is Firebase Cloud Messaging (FCM Notifications)?

cloud messaging

Firebase Cloud Messaging (FCM) is a cross-platform service that is available for free.

It handles message sending, routing, and queueing between server and mobile client applications. 

FCM is a Google Play Services-based replacement for Google Cloud Messaging (GCM), which has been removed as of 2018.

How Does Firebase Cloud Messaging Work?

FCM allows software developers to send cloud push notifications to end-users through the application programming interface (API).

Push notifications save battery life, and that is why they are popular on mobile devices while pull notifications poll the developer’s server for new information and can drain a device’s battery.

When using push notifications, the cloud service acts on the app’s behalf, connecting to the mobile device only when new notifications are available.

To send and receive messages using FCM, you’ll need two things:

  • A trusted environment or server to build, direct, and send messages from 
  • An Android, iOS, or Web client app to receive messages from.

Types of Firebase Messaging

Each type serves a different purpose and contains different information.


This form facilitates the delivery of arbitrary text and images to users, thereby increasing user involvement. 

You can remind users/developers of something important by using a specific header and text with the context that contains information about what happened. 

It grants access to information about an application.


This is the Firebase response to a user or developer request that includes a date. 

In essence, this form is used with the additional custom data elements and information.


The use of this form is determined by the state of an app. 

If it is running in the background, the app will receive the new data when the user taps it.

When both payloads are ready for use, the information will be available in the foreground.

The behavior of clicking varies depending on the form.

Why Should You Consider Firebase Messaging?

firebase messaging

Firebase gives you the ability to send notifications across platforms for free. 

Here are some of the reasons why you should consider using firebase messaging:

#1 You can send messages to any device

Firebase cloud messaging connects your core servers and devices in a dependable and battery-efficient manner.

That is allowing you to send and receive messages and notifications for free on IOS, Android, and the Web.

#2 Better targeting

Firebase Notifications is a serverless notifications solution with a web console that allows anyone to send notifications to specific audiences based on Firebase Analytics insights.

You can target messages using Firebase based on predefined segments or create your own demographic segmentation and behavior patterns.

#3 You can customize notifications

Deliver notification messages instantly or at a later time in a user’s local time using firebase.

You can use it to send custom data, set priorities, sounds, and even track custom conversation events, among other things.

How to Setup Firebase Messaging and Notifications?

To begin, click the Setup Firebase Cloud Messaging button. 

You will be able to connect to Firebase or add FMC to your app from this screen. 

Both offer automatic project setup for projects on your console. 

Messages/notifications may behave differently depending on whether the application is running in the background or the foreground. 

You must use the Firebase Service in the foreground (when receiving data elements). 

This allows you to override the callbacks for on Messages Received and undeleted messages/notifications.

You can use the system tray to run background apps.

To send firebase push notifications, you can use the Send Notification/message API.

Open the Firebase console link to send notifications from it. 

It will take you to your dashboard, where you can see your projects. 

Go to Cloud-Messaging by clicking on the project. You can access previous notifications from there. 

You can also use the Create Your First Notification button to write different texts and add information. 

cloud push notifications

You should also fill out the delivery date field.

After you’ve finished configuring FCM Push Notifications, you can see if it works by sending FCM message test notifications from Firebase Console.

Having trouble setting up firebase cloud messaging?

We can help you with that!

At Demakis Technologies, we specialize in IT services, network architecture, and digital technology.

Our team of experts provide 24/7 managed IT services that cater to all the tech needs of your company.

CONTACT US to reach out to a professional and get a quote on what you actually need us to do for you.

Helpdesk Services

8 Advantages of Using Helpdesk Services

This post will help you understand the major benefits of using helpdesk services within the IT industry.

So if you’re looking to implement a helpdesk support solution in your company, this article is for you.

Let’s start! 

What Is Helpdesk Software?

helpdesk system

Helpdesk software is a one-stop system that provides the staff with centralized support management where they can keep track of both internal and external requests. 

Using a helpdesk system in 2021 helps companies resolve customer issues with more efficiency, usually with a ticketing method. 

8 Benefits of Implementing Helpdesk Services

Whether you are interested in helpdesk outsourcing or keeping it inhouse, you should take a look at 8 amazing benefits of using a helpdesk support system:

#1 Centralized Ticketing

The teams that use helpdesk software no longer have to utilize outdated technologies such as shared inboxes 

With a helpdesk ticketing system, several agents can access the same account and review requests and notes, track the status of the query, and claim tickets that are unassigned. 

Centralized ticketing also stores previously resolved tickets and the agents can review them when similar issues arise in the future.

#2 Faster Ticket Resolution

Helpdesk ticketing systems automate such a large portion of administrative tasks related to incoming queries that the support staff is left with more time to resolve tickets.

When a new ticket arrives, it is entered into the system automatically. Then the system routes it to a staff member and adds all the relevant information such as the person’s name, the level of urgency, and more.

#3 No More Duplicated or Lost Requests 

Busy organizations that handle ticketing manually easily lose track of the number and status of their tickets.

When the teams use helpdesk software, they can simply prioritize the tickets and handle them accordingly. Solving less urgent issues can be postponed, but the tickets will never get lost. 

The software will also make sure that no ticket is assigned to more than one agent, which would lead to a waste of time and effort and unnecessary confusion.

#4 Personalized Support

helpdesk ticketing system

With more time to invest in ticket resolution, your agents will be able to communicate with customers with much more attention.

Moreover, if the helpdesk comes with a CRM integration, you can store valuable information about each customer. This includes their personal information, as well as their interests, buying history, and more. 

This type of data allows the agents to better understand each client and to approach them on a much more personal level.

#5 Reduced Backlog

The increased speed of ticket resolution will reduce the backlog of incoming tickets in a short time.

Customers expect to have their problems solved fast, and the more they wait, the less trust they have in your team’s ability to help them.

On the other hand, a large backlog causes stress to your support staff, and working under pressure will make them less concentrated and less efficient in resolving tickets. 

#6 Easier Remote Work

With SaaS helpdesk services solutions teams can collaborate remotely using a single central point. 

Cloud-based solutions help remote staff members or even MSP helpdesk teams whenever they need to access the same documents and email accounts.

Introducing cloud-based software also helps teams that normally do not operate remotely. 

For example, if one agent is away from the office and the team needs to access certain documents, remote access to the ticketing system can be very useful.

#7 Reporting 

Since helpdesk software stores information about ticketing history and staff performance, organizations can use that data to get insight into their overall effectiveness.

Reporting helps businesses analyze the most common client issues and figure out ways to address them. 

Detailed reports also allow businesses to analyze their workflow patterns so they could assign roles and schedule team members in a way that would maximize their productivity. 

helpdesk support

#8 Improved Customer Satisfaction

Faster helpdesk ticket resolution means that customers are having smoother interactions with your business, and they are more likely to develop loyalty to the brand.

84% of customers would spend more to get higher-quality customer service.

When customers experience great support with a personalized approach, they feel more valued and their satisfaction increases.

As they start seeing your business as reliable and supportive, chances are they will recommend your products or services to others, and become repeat customers themselves.
If you are looking to increase your team’s productivity with a support helpdesk and get more time to focus on your core business, visit Demakis Technologies and reach out to our

ethical hacking

How Is Ethical Hacking Improving Cybersecurity?

When it comes to hacking, surely you might first think of a person busy with codes on big machines in a dark room, doing some cybercrime. 

But did you know that even hacking can take on an ethical twist?

In this post, we’ll talk about what ethical hacking is, its importance, and how it can benefit today’s businesses. 

Let’s begin. 

Why Should You Be Concerned About Hacking?

Criminals are attracted to hacking because it’s a million-dollar opportunity. 

They can now illegally and anonymously make loads of money using a computer screen anywhere in the world. 

Although it happens in a virtual setting, hacking is not a victimless crime and it can have a devastating impact on anyone directly or indirectly involved. 

In recent years, cyberattacks have targeted the confidential data held by major e-commerce sites and banking institutions. They even brought entire governments to a standstill. 

white hat hacking

Even today, when the threat of hacking is widely recognized, the real cost of hacking to the economy is not completely understood. 

The consequences of not having effective cybersecurity in place can be catastrophic, especially for small businesses. 

Just one cyber-breach is enough not only to lose huge sums of money, but also the trust of your customers

Black Hat vs. White Hat Hacking

The terms Black Hat and White Hat specially refer to the motives and practices of a hacker

These terms come from old western movies, in which good guys will wear a white hat, while the bad guys will wear a black hat. 

Because of this, these two terms are applied to ethical hackers versus criminal hackers. 

A Black Hat hacker is more in line with popular movie portrayals. 

They are the hackers that break into systems, steal information or money, manipulate data and compromise security. 

Generally, they do this for either financial gain (stealing cards, identity theft), political interest (vandalizing websites, creating bots to manipulate data). 

They can be anyone from teenage amateurs to experienced individuals or even whole groups, such as well-known LulzSec and Anonymous

On the other hand, a White Hat hacker is known as an ethical hacker

This is someone who is often employed by organizations or governments to look for flaws in security defences. 

Although they are using the same tactics as the Black Hats, White Hat hackers do it with the organization’s permission, which makes it completely legal.

They use their knowledge to break into systems and discover their weak points before someone else. This way, ethical hackers help strengthen systems and prevent cybercrime.  

How Ethical Hacking Improves Security and Prevents Cyber Attacks?

With cybercrime on the rise, it is vital for businesses to use every tactic to build their defences. 

Nowadays, ethical hacking and cyber security are essential to protect corporate computer systems and networks, which put white hackers in increasing demand. 

White hacking is the best way for companies to put their security to the test without risk

Ethical hackers help organizations find holes in their security and can advise how to change internal processes to tighten things up. 

Let’s look at the main phases of the hacking process.

Phase #1: Reconnaissance

Reconnaissance is the first step in hacking. It’s also called the Footprinting and information gathering phase. 

This is the preparatory phase where hackers gather as much information as possible about the target so that they could detect weaknesses. 

In the process of reconnaissance, hackers usually collect information about three groups: network, host, and people involved. 

There are two types of Reconnaissance – active and passive. 

hacking cybersecurity

Active reconnaissance means directly interacting with the target to gather information. For example, using the Nmap tool to scan the target. 

Passive reconnaissance is also about collecting information on the target, but without directly accessing it. This involves collecting data from social media, public websites, etc. 

Phase #2: Scanning

The hackers will use a variety of methods to probe and scan the company’s defenses. There are three types of scanning involved:

Port scanning means scanning for information like open ports, live systems, and various services running on the host.

Vulnerability scanning is checking the target for weaknesses or vulnerabilities that can be exploited. 

Network Mapping refers to finding the topology of network, firewall servers if any, host information. After that, a hacker creates a network diagram with the available information.

This map is usually very important during the hacking process.  

Phase #3: Gaining Access

At this point, a hacker has the information he needs. This phase is where an attacker breaks into the system or network using various tools and methods. 

First, he has to decide how to carry out the attack. There are many options, such as: phishing attack, brute force attack, session hijacking, spoofing attack, etc. 

After entering a system, a hacker has to increase his privilege to administrator level in order to install an application needed, modify or hide data. 

Phase #4: Maintaining Access

Once a hacker has gained access, they want to keep that access for future exploitation and attacks. 

Also, the hacker secures access to the organization’s Rootkits and Trojans and uses it to launch additional attacks on the network. 

An ethical hacker tries to maintain access to the target until he finishes the tasks he planned to accomplish in that target.

Phase #5: Optimization

A good hacker always clears all evidence so that at a later point in time, no one will find any traces leading to him. 

This involves modifying/corrupting/deleting the values of Logs, modifying registry values and uninstalling all applications he used, and deleting all folders he created. 

Removing all traces as much as possible is an obligation for the hacking craft. An ethical hack poses specific risks for the company if not done rightly.

Use Expert Help to Improve Cybersecurity

ethical hacking cybersecurity

With cybercrime on the rise, ethical hacking and cyber security are crucial to maintain customer trust and protect data.  

We saw that hiring a certified ethical hacker can only strengthen your company’s system and prevent malicious cyberattacks, but there’s more. 

Cybersecurity is integral to your company’s development. Nowadays, the pace at which your team and business grow depends on the cybersecurity expert’s help. 

Sometimes, the best place to look for a professional like this is your existing team. 

Employees who are already familiar with your system and network have a head start on any new recruit. 

You can offer ethical hacking training to those employees who already demonstrated some of the skills or talents that an ethical hacker is required to have. 

Does your business have good cybersecurity? 

If you truly want to protect your sensitive data, tech stacks, and networks, you’ll need a cybersecurity team of experts to back you up.

Look no further than Demakis Technologies.

Our cybersecurity and managed services can protect all your data and other technology assets, and you don’t even have to lift a finger.

Please CONTACT US to reach out to one of our IT professionals who can explain our offer and answer all your questions.

it service desk

How to Use IT Service Desk to Optimize Operations

IT has become the backbone of modern business. 

It dictates how companies operate and interact with their employees, customers or partners. 

If you decide to use it wisely, it can help you a great deal in taking your business to the next level. 

Now let’s see how you can use an IT service desk to optimize your operations. 

Let’s get started. 

What Is an IT Service Desk?

An IT service desk is a proactive and strategic approach to manage a business’s IT requests and issues. It’s the operating arm of an organization’s IT department, designed to keep operations running smoothly. 

IT service desks manage everything from individual technical problems such as a slow PC to company-wide problems such as  total system outages. IT service desks provide a Single Point of Contact (SPOC) for IT users to smoothly and efficiently interact with the organization’s IT department. 

Should You Use IT Service Desk Software?

Solving problems quickly can give a competitive advantage to an organization, whereas a poor service desk only creates problems. 

The right IT service desk software is an engine that ensures fast processing and solving of users problems, as well as increasing productivity for support and IT staff. 

IT service desk software provides a ticketing system for staff to organize and respond to customer inquiries, as well as create information portals on the company’s website. 

So, yes – a capable and easy-to-use service desk software can really be a game changer and keep things moving forward.

it service desk support

How Do IT Service Desk Services Optimize Operations?

The decision of choosing the right IT service desk software comes down to the benefits it can provide to the organization and its employees

Let’s take a look at some. 

Benefit #1 

IT service desk software can handle customer questions or issues, management, response and resolution via IT service desk ticketing system. This means that a support agent or anyone else involved in dealing with an issue can track a problem until it’s fixed and provide status updates along the way. 

Benefit #2

Customers can contact your business via different channels – phone, email, social media, text or live chat. One of IT service desk services is providing a multi-channel support that allows you to choose from whichever channels your customers prefer. 

Benefit #3

IT service desk software has some self-serving options as well. There is no faster resolution than when users can solve their own problems without having to wait for other resources, or even wait on the phone.

Benefit #4

Tracking and analytics give managers insight into their team’s performance, customer satisfaction and more. This way, you can get a pretty clear picture of your customers’ pain points, and how to improve your service operation and business as a whole. 

Benefit #5

When a high-priority or critical issue is created, the agent most capable of resolving it is automatically notified. This ensures high-priority problems get immediate attention.

Also, automation can allow users or employees to track the status, expected resolution, and who is handling an existing problem in real-time. 

IT Service Desk Support Best Practices?

Now let’s take a look at the best practices that can help you optimize your IT service desk support.

#1 Target First Contact Resolution (FCR)

First contact resolution means fixing problems when customers register for the first time, with no follow ups required. Support agents should focus on resolving support tickets at first contact. 

On the one hand, this will help decrease both downtime and costs, and on the other, it will increase customer satisfaction and trust.

#2 Train your support staff

it service desk outsourcing

The IT sector experiences constant and fast-paced development. You want your agents up to date with these new changes.

Consistent training programs are a great way to expand your staff’s knowledge and improve their skills. 

#3 Provide a knowledge base

You want your IT staff to be productive, right? That’s not really going to happen if you keep them busy all day responding to simple user requests. 

Nowadays, lots of businesses tend to reduce the gap between users and available knowledge. One great way to do this is offering a self-help portal that provides users with right solutions in the form of how-to videos, self-help articles or FAQs.

A good knowledge base will help your customers in finding all the help they need without having to open a support ticket.

#4 Track key metrics

In order to identify flaws in the IT support and fix any performance issues, you should measure and monitor performance across key metrics such as: average ticket resolution time, ticket resolution rate, number of open or unresolved tickets, tickets resolved at FCR, number of escalations to higher levels of support.

IT Service Desk Outsourcing: Should You Do It?

The key question with outsourcing has always been, should I do it myself or buy in what services I need?

While some companies choose to manage IT support services in-house, it’s become increasingly common for organizations to outsource this kind of work. Why? There are many reasons why IT service desk outsourcing totally makes sense, but the most prominent one is probably because it’s cheaper. 

The IT outsourcing market is very competitive, which keeps the prices low. It means you could save a great amount of money if you choose to go this way. In-house support services bring the huge cost of recruitment, training and hardware for IT employees. A fixed cost outsourcing contract means not only that you can save money, but it also allows you to manage your annual operating costs more easily. 

it service desk services

Over to you

Do you think an IT service desk could improve your business? 

Implementing this kind of solution is definitely not a one-man job. 

But hey, we got you. 

Demakis Technologies is a full IT service provider. We specialize in offering professional tech support to all your business needs, from cybersecurity to managed services.

Please contact us today and get the support you need to start offering a better experience to your customers.